WestJet Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about WestJet over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on December 4, 2023

WestJet complaint process

Do you have a dispute or had a bad customer experience with WestJet? Submit your WestJet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of WestJet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional WestJet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about WestJet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

WestJet complaints chart

We have received 15 complaints about WestJet over the last 12 months. The graph below shows a monthly breakdown.


WestJet complaint statistics

Curious about WestJet's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 41 ratings

How to contact the complaint department of WestJet?

Below, you will find the contact information for WestJet's complaint department. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Contact form:

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WestJet reviews: (41)

Authentic experiences shared by our community for your benefit.

Handicap service

Complaint from Myra on 20 September 2023 about WestJet.

We have always been loyal customers to Westjet over the years preferring them to other airlines.September 7 we were on a flight 07:30 am from Edmonton to Calgary then connecting directly to Charlottetown with a request for a wheel chair... Read more

Comments: 0

Delayed luggage's delivery

Complaint from Judy Min on 01 September 2023 about WestJet.

On 28th August, I arrived at International Edmonton Airport via seattle from my home country but my all luggages were lost. It was my first time to be here and they lost my luggages. I brought everything to live in... Read more

Comments: 0

Complimentary lounge

Complaint from 1ramblinrose123@gmail.com on 30 August 2023 about WestJet.

I asked several west jet employees and they didn’t know where it was! Also I had gotten coupons to go in but never received them ! Very confusing so I just didn’t bother not happy! Read more

Comments: 0

Lost car seat and stroller

Complaint from Mueller on 13 August 2023 about WestJet.

Was flying out of Terrace to Calgary / (Dublin, Ireland) with West Jet and asked to have the stroller and car seat sent through to Dublin as we will be staying over night there. When we landed in Dublin to... Read more

Comments: 0

Complain about counter attendant

Complaint from KHIN KHIN HTWE on 08 May 2023 about WestJet.

I arrived one hour early and my flight would leave 5:30 pm. My grandson dropped me off so he dropped local west jets departure and then I asked counter attendant about my ticket because I bought ticket online from... Read more

Comments: 0

Unnecessary seat change caused me grief

Complaint from Soiled-coat Mark on 07 April 2023 about WestJet.

I'd like to file a formal complaint about the way my seat was changed on yesterday's flight WS167. We were told the flight was full and I was informed that my seat had been changed (from 23A to 9E) to... Read more

Comments: 0

Westjet stranded me while other airlines still flying!

Complaint from MCip on 03 March 2023 about WestJet.

We received a last minute cancellation from Westjet - their excuse was they couldn't fly because of weather conditions, yet AirCanada, United and other airlines still flying. They cancelled my flight, will not compensate me for hotels or any other... Read more

Comments: 0

HZPFIU.Reservation code Service dog traveller

Complaint from Debbiekeatley on 25 February 2023 about WestJet.

I advised westjet I have a license for my service to accompany me on my flight. The lady 1st of all told me my dog was too big and had to travel underneath. I advised her I have travelled with... Read more

Comments: 0

Lost baggage 6 weeks and count

Complaint from MBJWS11920 claim number on 21 February 2023 about WestJet.

I flew from Victoria to Jamaica. Had layovers in Calgary and Toronto . Mu bag never left Calgary. 6 weeks later I'm still out of the country with out my belongings or money to replace them Read more

Comments: 0

Flight didn’t land and didn’t compensate

Complaint from Francesca21 on 10 February 2023 about WestJet.

I was flying to Kelowna from Calgary after a long trip from Mexico. I have a 4 month old baby and needed to get home for bottlepump sanitary reasons as my baby is hypoallergenic. The airline did not land in... Read more

Comments: 0

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