While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about WestJet over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on December 4, 2023
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We have received 15 complaints about WestJet over the last 12 months. The graph below shows a monthly breakdown.
Curious about WestJet's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
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Authentic experiences shared by our community for your benefit.
Complaint from Myra on 20 September 2023 about WestJet.
We have always been loyal customers to Westjet over the years preferring them to other airlines.September 7 we were on a flight 07:30 am from Edmonton to Calgary then connecting directly to Charlottetown with a request for a wheel chair... Read more
Complaint from Judy Min on 01 September 2023 about WestJet.
On 28th August, I arrived at International Edmonton Airport via seattle from my home country but my all luggages were lost. It was my first time to be here and they lost my luggages. I brought everything to live in... Read more
Complaint from 1ramblinrose123@gmail.com on 30 August 2023 about WestJet.
I asked several west jet employees and they didn’t know where it was! Also I had gotten coupons to go in but never received them ! Very confusing so I just didn’t bother not happy! Read more
Complaint from Mueller on 13 August 2023 about WestJet.
Was flying out of Terrace to Calgary / (Dublin, Ireland) with West Jet and asked to have the stroller and car seat sent through to Dublin as we will be staying over night there. When we landed in Dublin to... Read more
Complaint from KHIN KHIN HTWE on 08 May 2023 about WestJet.
I arrived one hour early and my flight would leave 5:30 pm. My grandson dropped me off so he dropped local west jets departure and then I asked counter attendant about my ticket because I bought ticket online from... Read more
Complaint from Soiled-coat Mark on 07 April 2023 about WestJet.
I'd like to file a formal complaint about the way my seat was changed on yesterday's flight WS167. We were told the flight was full and I was informed that my seat had been changed (from 23A to 9E) to... Read more
Complaint from MCip on 03 March 2023 about WestJet.
We received a last minute cancellation from Westjet - their excuse was they couldn't fly because of weather conditions, yet AirCanada, United and other airlines still flying. They cancelled my flight, will not compensate me for hotels or any other... Read more
Complaint from Debbiekeatley on 25 February 2023 about WestJet.
I advised westjet I have a license for my service to accompany me on my flight. The lady 1st of all told me my dog was too big and had to travel underneath. I advised her I have travelled with... Read more
Complaint from MBJWS11920 claim number on 21 February 2023 about WestJet.
I flew from Victoria to Jamaica. Had layovers in Calgary and Toronto . Mu bag never left Calgary. 6 weeks later I'm still out of the country with out my belongings or money to replace them Read more
Complaint from Francesca21 on 10 February 2023 about WestJet.
I was flying to Kelowna from Calgary after a long trip from Mexico. I have a 4 month old baby and needed to get home for bottlepump sanitary reasons as my baby is hypoallergenic. The airline did not land in... Read more
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