Filed 2 Mar 2024 by rob
I flow business class from Hamilton to Calgary flight WS533 – PNR code YHGJZD sequence 00104 and ticket 8382178059584/1. Upon deboarding, I realized I left my electronics bag in the pocket in front of me – I asked the agent to get my item and she instructed me to call Calgary baggage and they will get me item for me. I called repeatedly without answer or help – I then after multiple weeks received a call from their group advising me they had my item. I had the agent look through the bag to inspect the items and everything was there. She asked me to fill out a lost baggage report – the original agent did not ask me to do this. I did the report within 24 hours 29929321. Again nothing from Westjet, I kept getting emails telling me they could not locate my items which is impossible. Finally after many calls a manager named Sherry called me and said they accidently donated my item. I asked for compensation and Westjet keeps hiding behind a hidden policy that they are not responsible for items left on board – however they have a process and team in place that either donated or stole my items. I have the voice message as proof they had my item worth over 1,000. This is wrong on many levels and I want westjet to do the right thing, at this point I believe the agent saw what was inside the case and decided she wanted it for herself.
Report
Discussion
0 comments
No comments yet. Been through something similar with WestJet? Start the discussion above.
More WestJet complaints
View all 44Didn’t get a boarding pass
On the 4/may /24 i was at the airport from 11: in the line when I reach customer service to…
Handicap service
We have always been loyal customers to Westjet over the years preferring them to other airlines.September 7 we were on…
Inconvenient changes to our flights. We were offered business class but did not happen.
Our booking DPWDFQ. First booked Oct, 22, 2021 for April 9 WS3321 Kelowna to Maui via Vancouver (WS1876) return flight…