WestJet complaint: Flight departed without us
Filed 24 Sep 2022 by Rhea
We were on WJ 196 out of Calgary on Sept.21. We were to arrive there at 3:35,however the plane was late leaving. A WJ agent had previously booked us on WJ 454 leaving Calgary for Saskatoon at 4:15. We questioned the agent at the time – was this enough time. We were assured it was. When we got to Calgary, after travelling the airport for 10mins to get to a WJ agent we were told to go to, we were told the plane left and we were booked on Flight3254 leaving at 10:55 pm. We had to sit at the airport from 4:30 to 10:15 before boarding. I had originally told the flight agent my husband needed help boarding, etc. He was so stressed at the airport for those 6 hours.
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