WestJet Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about WestJet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering WestJet's offerings.

Sentiment data last updated on March 28, 2024

WestJet complaint process

Do you have a dispute or had a bad customer experience with WestJet? Submit your WestJet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of WestJet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional WestJet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about WestJet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

WestJet complaints chart

We have received 7 complaints about WestJet over the last 12 months. The graph below shows a monthly breakdown.

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WestJet complaint statistics

Curious about WestJet's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

42
Total complaints
42
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 42 ratings

How to contact the customer service of WestJet?

Below, you will find the contact information for the complaint department of WestJet. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-937-8538
Contact form:

You can contact the customer service of WestJet by calling 1-888-937-8538. If you want to reach out to WestJet through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

WestJet reviews: (42)

Authentic experiences shared by our community for your benefit.

Flight didn’t land and didn’t compensate

Complaint from Francesca21 on 10 February 2023 about WestJet.

I was flying to Kelowna from Calgary after a long trip from Mexico. I have a 4 month old baby and needed to get home for bottlepump sanitary reasons as my baby is hypoallergenic. The airline did not land in... Read more

Comments: 0
Rating:

Flight Change

Complaint from Opeoluwa on 15 January 2023 about WestJet.

I booked a flight with WestJet to fly from Winnipeg to Montreal on December 29, 2022, by 8:30 am. I got to the airport by 7:05 am and was attended to by 8:05. My bag was already checked in and... Read more

Comments: 0
Rating:

Vacation gone wrong

Complaint from mbroad on 26 December 2022 about WestJet.

I do not even know where to begin. I have never been to Cuba before and only flown once in my life. But this experience has been nothing but horrible! I went with three of my friends to Cuba... Read more

Comments: 0
Rating:

Claim refused for refund for over 10 hours delay $1,000.

Complaint from Ron Upshaw on 19 December 2022 about WestJet.

Flew from Loreto Mexico flight 2253 on November 19. YWLTSE Ticket 8382166424428 . Flew to Calgary luggage 112 hour wait to get them. Given a new ticket for Edmonton November 20 flight 3229. Filled in the forms and submitted them... Read more

Comments: 0
Rating:

Flight reschedule

Complaint from bruhin on 18 December 2022 about WestJet.

We decided and therefor paid more money for a direct flight. Due to no flexibility from WJ, missed flight by 10 Minutes, we spent an extra 1 12 days in Van. before take off. Instead of leaving Friday 8.50 am... Read more

Comments: 0
Rating:

removal from flight

Complaint from dkulyk on 26 November 2022 about WestJet.

i was to fly out at1535hrs. on ws3356.got an email at 1400hrs. stating my connection from vancouver to las vegas will be missed and i would have to stay in van. overnight. reason operational delay. my original flight was delayed... Read more

Comments: 0
Rating:

Flight redirected

Complaint from Ken and Barb on 30 October 2022 about WestJet.

Our flight 1184 to Fort Meyers, Florida on October 18, was redirected to Orlando, Florida because of an airstrip issue at Fort Meyers airport. WestJet emailed us food and accommodation vouchers, and then told us we probably would not... Read more

Comments: 0
Rating:

regarding tkts

Complaint from Unmasking Psoriasis on 22 October 2022 about WestJet.

we had been promised two tickets one from Saskatoon to Ottawa return and 1 from Toronto to Ottawa by Touche media who is your Marketing and Promotion Department as per request we added the WestJet logo on all our printed... Read more

Comments: 0
Rating:

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