Complaint: request a full refund due to flights cancelled by Westjet

on 02 November 2021 about WestJet in category Airlines

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My complaint:

I purchased 3 tickets from my credit card to fly from YYZ to YQB on 25122021 and returning on 29122021. On 25102021, I received an email from Westjet that both of my flights were cancelled. I called them on 27102021 and the representative told me that the refund will be credited to my travel bank. I was explaining to her that i need my full refund to my credit card to purchase tickets from other airlines and the representative hung up on me. I was not aggress at all. I then requested a call back and received a text that someone will call me on 02November2021 at 11:15 a.m. It is 12:10 p.m. now and no one called. I emailed one of the executive in sales Mr. Robert Antoniuk. Please contact me at 647-446-6731. My original reference number is RUXNLL and the new reference number is TPAZIJ. Thank you.

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Justified complaint?

Suggested solution:

Westjet should refund the total amount on my credit card instead of travel fund since Westjet cancelled my flights.

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