Uber Eats Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Uber Eats over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 100 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.

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Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 732 ratings

How to contact the customer service of Uber Eats?

Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:

You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber Eats reviews: (732)

Authentic experiences shared by our community for your benefit.

Order not delivered

Complaint from Martyna22 on 28 November 2022 about Uber Eats.

I have order food using the McDonald's app. I could track my order via app however I received notification that my order has been received. I did not have any option to contact the delivery person as the order has... Read more

Comments: 0
Rating:

Problème de pément.

Complaint from Alexandre Carpentier Lalande on 28 November 2022 about Uber Eats.

Quand je veux une commande sur mon cell Uber eat prétend que je leur dois 69,08$, alors que je sais pas d'où sort ce montant. Read more

Comments: 0
Rating:

Over charge

Complaint from Nura99hm on 26 November 2022 about Uber Eats.

I have been provided a promotional code to spend money on food. However I been charged the full price in the end Read more

Comments: 0
Rating:

Food all damaged (wet food)

Complaint from rocha on 25 November 2022 about Uber Eats.

All my order was damaged due to drinks spillages over the food. The delivery was made by bike on the 10112022. Just want my refund. Sending the receipts i have got Read more

Comments: 0
Rating:

Food not delivered

Complaint from Nirvan on 23 November 2022 about Uber Eats.

Did not receive my food after waiting for more than 1 hour. The delivery agents were changed approx 3 agents were allocated Read more

Comments: 0
Rating:

Refund my cancelled order money

Complaint from Medhavie on 16 November 2022 about Uber Eats.

placed an order for a friend of mine on UberEats for his birthday, (pizza hut malabe pizza hut) under gift for someone else option VISA Card payment done Rider Ruwan (94117750482) order no 9AC47 (14 th November of 2022) he came... Read more

Comments: 1
Rating:

Food was not delivered

Complaint from Sanjuromaine on 16 November 2022 about Uber Eats.

Today I ordered some food from ubereats. But the food was not delivered. My address is Wuuling village, no.70, lien-hai Rd, Gushan District Kaohsiung Taiwan Read more

Comments: 0
Rating:

Refund

Complaint from Nana of h on 15 November 2022 about Uber Eats.

I made a Asda shop with ulber eats so I could do my children dinner and have pack lunches for school after lots of drivers all off a sudden it was cancelled and I’m £41 out of pocket I’ve been... Read more

Comments: 0
Rating:

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