Sunglass Hut Complaint Sentiment: Neutral

Our sentiment meter has detected that Sunglass Hut complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Sunglass Hut, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 5, 2024

Sunglass Hut complaint process

Do you have a dispute or had a bad customer experience with Sunglass Hut? Submit your Sunglass Hut complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Sunglass Hut.

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How to file a complaint about Sunglass Hut?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Sunglass Hut complaints chart

We have received 8 complaints about Sunglass Hut over the last 12 months. The graph below shows a monthly breakdown.

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Sunglass Hut complaint statistics

Curious about Sunglass Hut's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

35
Total complaints
35
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 35 ratings

Sunglass Hut reviews: (35)

Authentic experiences shared by our community for your benefit.

False warranty

Complaint from faynimmo@optusnet.com.au on 09 November 2021 about Sunglass Hut.

I was told my glasses where I under warranty for replacement and broken full refund or exchange I’ve just been told by sake’s assistant in Myers Chatswood buy the Reginald manger that they are only coved for screws replaced in... Read more

Comments: 0
Rating:

Refund not processed

Complaint from Msharma on 26 October 2021 about Sunglass Hut.

Recently I refunded a pair of sunglasses to sunglass hut and they never processed my refund to me and neither respond constant emails or phone calls. I have tracking proof that the parcel has been received by them. Read more

Comments: 0
Rating:

3:00PM

Complaint from Sha on 23 September 2021 about Sunglass Hut.

Ijust receive the Rayban Facebook on Tue 92121, but im not satisfied because i keeps falling on my Nose so I decided to return it right away the next day which is yesterday.The 2 girls which i guess a sales... Read more

Comments: 0
Rating:

Gift Card Balance Issue

Complaint from Tim_Boston on 22 August 2021 about Sunglass Hut.

On July 31, 2021 I tried to buy some sunglasses online at Sunglass Hut website. My gift card was for $100 USD. The purchase amount was approximately $150. I attempted to use my gift card balance of $100 and per... Read more

Comments: 0
Rating:

No one answers the phone

Complaint from Robert-mobilia@comcast.net on 20 August 2021 about Sunglass Hut.

I have been calling the Hershey store for four days and the phone just rings (717-534-1014). I am trying to find out the status of the new lenses that I order for my Ray bans on 7312021. I was told... Read more

Comments: 0
Rating:

Rude sales woman

Complaint from Mainesource3 on 09 August 2021 about Sunglass Hut.

I walked in approximately 11:30am to purchase a specific pair of sunglasses. I asked the sales woman do they have a new pair because of Covid-19 and so many people putting the display pair on. She said they did not.... Read more

Comments: 0
Rating:

Shady shady shady management

Complaint from donnanap on 05 August 2021 about Sunglass Hut.

I bought a pair of Maui Jim sunglasses for my trip in the Grand Canyon river rafting for eight days. I found that I could not find a pair of Chums or croakies to fit the sunglasses So I... Read more

Comments: 0
Rating:

Poor Customer Service

Complaint from I on 28 July 2021 about Sunglass Hut.

I drove a long way to get to this Sunglass Hut store. I pulled up around 3:20 pm to a store that's scheduled to be opened until 6 PM. Walk over, pull the door, it's locked. I... Read more

Comments: 0
Rating:

Fraud

Complaint from OB1 on 27 July 2021 about Sunglass Hut.

I purchased a pair of glasses on 78 and returned them on 79. Have yet to receive a refund. It was weird. This male manager was training a young lady at the register handing my refund. He was an ass... Read more

Comments: 0
Rating:

Not having the option to purchase a warranty

Complaint from Egoodrum on 24 July 2021 about Sunglass Hut.

Hi my name is Erin Goodrum. I just bought a pair of sunglasses online today. I ordered online and picked up im a store. I stopped in a store yesterday to try some raybans on. I went to the location... Read more

Comments: 0
Rating:

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