My complaint:
I bought a pair of Maui Jim sunglasses for my trip in the Grand Canyon river rafting for eight days. I found that I could not find a pair of Chums or croakies to fit the sunglasses So I could have them attached to me and not lose them while rafting over the rapids. I decided to not wear them leave them home and return them when I came back. The day after I returned I brought the glasses to sunglass hut to return them and the sales lady told me they were scratched and I could not return them. I never took them out of my house I never wore them I never touch the glasses so if there was a scratch on them it was there when I purchased them they never left the house all I did was try on cookies to see if I could find one that fit the glasses I explained this to the sales lady that I never even wore them and she insisted they were scratched and cannot take them back which by the way I could not see any scratch on them. She gave me a number to To call and this person sent me a form to file something with Sunglass hut. That person reached out to the sales person which just told them the exact same thing she told me and they did not even look at the glasses. I would’ve expected them to ask me to mail the glasses to them so they can inspect them because there are no scratches on those glasses at all instead she took the word of the sales person and said they could not refund my $200 when I never even wore the glasses My thought is that that sales person gets commission on selling those glasses therefore made up a scratch and wouldn’t return them I don’t know it’s just a guess but I honestly with all my heart and I do not lie never wore the glasses never took them out of my house if there was a scratch on them or is a scratch which I cannot see it was there when I purchase them and I try to explain this to them. Just bad bad business
Suggested solution:
I refunding my money for a pair of glasses that are perfectly fine
