Spokesperson
Complaint from Donm on 26 June 2021 about Subway.
Me, my family and most I know will never go to subway with the anti American person you use. Good by subway Read more
Subway complaints
Subway Complaint Sentiment: Neutral
Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -17%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 27, 2024
Subway complaint process
Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Subway?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Subway complaints chart
We have received 145 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
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Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1159
Total complaints
1157
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1159 ratings
Subway customer service FAQ:
Why should I file a complaint about Subway on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Subway?
You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about Subway?
According to our own database with complaints, some common complaints about Subway include:
- Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing.
- Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders.
- Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to.
- Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Subway customer service directly?
Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Subway reviews: (1159)
Authentic experiences shared by our community for your benefit.
I called to complain i was pissed because I got a salad they clearly threw it together it had like a scoop of lettuce missing my cheese, then I explained it all the girl and said look I am... Read more
Since you now use Megan Rapinoe as a selling tool and pay this piece of waste to represent you, no more BMT's for me. Read more
Megan Rapinoe
Complaint from Grubdog on 24 June 2021 about Subway.
I was a firm believer that Subway is was the best healthy fast food chain on the market, however since you have chosen to have Megan Rapinoe represent you chain I will no longer eat at Subway. I frequent... Read more
Spokesperson
Complaint from Dave D on 23 June 2021 about Subway.
I have enjoyed Subway sandwiches for many years. Your tuna sandwiches are great and your meatball marinara foot longs are just about as good as anyone makes including specialty sandwich makers. Sadly, I can no longer patronize Subway... Read more
Spokesperson
Complaint from Rosiebeecdd on 23 June 2021 about Subway.
Having eaten at Subway for years, it’s with great sadness I will not be returning. Your choice of a spokesperson who refuses to stand and honor our flag during the national anthem is repulsive. Choices like hiring this spokesperson is... Read more
Also way anti-american
Complaint from Maydaymayday on 22 June 2021 about Subway.
I'm done with subway forever while you have an American hating spokesman. Too bad, it's been a favorite of my family and friends for so many years America first. Other places make great subs and don't despite our country. My son died... Read more
Over charged on tuna protein bowl
Complaint from Isaiah6000 on 21 June 2021 about Subway.
I am a truck driver and I stop at truck stop that have subway all over the United States. I always get the the tuna protein bowl with FOUR scoops of tuna. At this Subway I got two scoops of tuna.... Read more
Hygiene (Covid 19)
Complaint from Good Customer on 19 June 2021 about Subway.
Employee took cash from customer and gave change then she rinsed hands with tap water, wiped and prepared sandwich. I requested her to sanitize hands before making my sandwich. She said I have to wait and she went to make... Read more
Megan Rapinoe
Complaint from AmericaFirst on 19 June 2021 about Subway.
I’m fully finished with eating at your stores. To hire an Anti-American as a spokesperson that has now been discovered as being racist is appalling. After the entire Jerod debacle, I would have thought you learned your lesson. In short: you... Read more
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