While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Nivea over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Nivea? Submit your Nivea complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 10 complaints about Nivea over the last 12 months. The graph below shows a monthly breakdown.
Curious about Nivea's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Glynnis on 06 October 2022 about Nivea.
I usually buy the Firming Body lotion with Q10 but the shop was out of stock so I chose the Rich Noursihing 48 hour one. I had such bad itching of the skin, especially at night and didn't realise at first... Read more
Complaint from TanialManuel on 20 September 2022 about Nivea.
I bought Nivea body lotion, the Aloe Hydration at Dischem, but the product is very runny and even when I put it on my body it makes no difference, like my body is not moisturised and it’s the first... Read more
I swear by nivea factor 50 for my children and myself and its beem my gone to since forever ots what my mum used on us as kids but recently on a trip to menorca despite caking my 2 boys... Read more
Complaint from Sierra Valley Gal on 10 March 2022 about Nivea.
Body wash and body lotions are normally put in similar areas in stores. When I saw the bottle of Creme Care in that general area I of course thought it was a lotion because lotions were sitting next to it.... Read more
Complaint from Mjanedis on 08 March 2022 about Nivea.
We have 3 boys who absolutely LOVE your Nivea Mens Moisturizing Face Wash but the top ALWAYS BREAKS WHEN YOU OPEN IT. It is maddening and it makes our bathrooms a colossal mess AND we end up losing about 30%... Read more
Complaint from Paul Glasspool on 05 March 2022 about Nivea.
My partner Mr Paul Glasspool used Nivea on his face and hands, he has been left with a large blister on his nose and 2 either side of his cheeks Read more
Complaint from Mary Aquilina on 13 October 2021 about Nivea.
Itching and rash occurred after use of this product. I also know of a friend who had use this product and had the same complaints. Read more
Complaint from allengerda on 03 September 2021 about Nivea.
I bought most of the time this Nivea product. I bought this one between July and August 2021. I opened it on the 28th of August to use it but it was one terrible smell. I was... Read more
Complaint from Shireen on 17 August 2021 about Nivea.
Hello I purchased the Luminous Anti Dark Mark serum which on bottle is states that it contains 30mls. I really love the product as it is really helping my dark marks I have been using it for about 3weks now... Read more
Complaint from Roma on 07 August 2021 about Nivea.
Hello..I purchased the nivea perfect and radiant LUMINOUS ANTI DARK MARKS SERUM.I loved the product .but I was shocked as to how little product was in the container as it was finished in days.. I got the container opened with... Read more
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