Nivea Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Nivea over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Nivea's offerings.

Sentiment data last updated on March 28, 2024

Nivea complaint process

Do you have a dispute or had a bad customer experience with Nivea? Submit your Nivea complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Nivea.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Nivea complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Nivea?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Nivea complaints chart

We have received 11 complaints about Nivea over the last 12 months. The graph below shows a monthly breakdown.

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Nivea complaint statistics

Curious about Nivea's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!

49
Total complaints
49
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
/10 49 ratings

Nivea reviews: (49)

Authentic experiences shared by our community for your benefit.

Fake roll on

Complaint from Shenaz on 02 April 2023 about Nivea.

I would like to complain about the roll on being sold in the outlets in Kenya. The made in Kenya roll on are substandard. The roll on doesn’t serve the purpose intended! After applying the roll on the armpit get really... Read more

Comments: 0
Rating:

Nivea Roll on

Complaint from Tarcy on 06 February 2023 about Nivea.

I have developed an infection on my arm pits and its failing to heal Read more

Comments: 0
Rating:

Shaving foam

Complaint from R Sykes on 03 January 2023 about Nivea.

Hello, I have an issue with a can of Nivea Men Sensitive shaving foam. Normally a great product but a can I have that is new, has a problem dispensing the foam instead of it coming directly out of the... Read more

Comments: 0
Rating:

Nivea Anti-Perspirant double effect

Complaint from Gail Horowitz on 10 December 2022 about Nivea.

The roll-on protection says 48h protection. This is false advertising - I'm not sure who goes without a bath or shower after two (2) days. The advert on the bottle should maybe say 8h protection. Please change... Read more

Comments: 0
Rating:

Nivea Cream

Complaint from Nandlal Sharma on 26 November 2022 about Nivea.

There is water found in the cream. Its not sticky the way it should be. It smells very bad, no one would like to put it on the face. Read more

Comments: 0
Rating:

ALLERGY REACTION

Complaint from Jacqueline R on 18 November 2022 about Nivea.

Good day, I purchased the Nivea perfect and radiant luminous treatment serum on 4 November 22 and have experienced a bad allergy reaction. I discontinued the product and my skin is fine now. Read more

Comments: 0
Rating:

Dryness and itchy

Complaint from Eshara on 07 November 2022 about Nivea.

Hi , I purchased nivea q30 anti wrinkle cream from clicks on the 29 October 2022, and started using it. My skin became very dry and itchy Read more

Comments: 0
Rating:

Unhappy with product

Complaint from Salonkantha on 27 October 2022 about Nivea.

I have been using the Nivea Perfect Radiant Luminous for about a year now. Since a out 2 half mth now it had cause my skin to feel coarse, dry patchy. Also deep wrinkles. I had chose... Read more

Comments: 0
Rating:

Nivea Q10 Firming Cellulite Gel

Complaint from Angel1408 on 25 October 2022 about Nivea.

Hello. I Have been threw 3 tubes of the Q10 firming Cellulite Gel and I Apply it twice a day. I started to use it on the 21 September 2022 and we are on the 25the of october. There is... Read more

Comments: 0
Rating:

Missing iteam

Complaint from Lynetta on 16 October 2022 about Nivea.

I received the rainbow duo it was unopened and undamaged but when I opened it I didn't receive the make a wish bracelet Read more

Comments: 0
Rating:

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