Irritation after use of Luminous 630 Read more
Nivea Complaints Service & Advice
Most Common Nivea Complaints and Tips
While Nivea is a well-known name in the skincare industry, complaint data from our community has highlighted a few issues that customers often face with their products. Common complaints include skin reactions such as rashes, burns, and allergies after using various Nivea products like creams, lotions, and serums. Additionally, many customers report dissatisfaction with product packaging, citing issues such as broken caps and defective roll-ons, as well as problems related to ingredients not meeting expectations.
To avoid these issues, we advise customers to conduct a patch test before using new products extensively, keep an eye on the expiration date, and review the ingredient list for potential allergens. For packaging concerns, inspect items immediately upon receipt and contact Nivea's customer service for any defects or damages.
How and why file a complaint about Nivea?
Do you have a dispute or had a bad customer experience with Nivea? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Nivea.
Nivea Customer Sentiment: Neutral
Our sentiment meter has detected that Nivea complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Nivea, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
Nivea complaints chart
We have received 0 complaints about Nivea over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Nivea complaint statistics
Curious about Nivea's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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49 ratings
Bad reviews about Nivea: (49)
Helpful experiences shared by verified Nivea customers. Search, discuss and connect with other people in our community.
I bought your product Nivea lipstick but I was feel itchy so I want to return your product and get money back. I have sent you claim issue but I haven’t get any response. Read more
Roll on stains on clothing
Complaint from Chritien on 24 October 2023 about Nivea.
Stains from nive roll on appeared on fabric under the arms. I have washed it and I cannot seem to remove it. The navy fabric has been discouroured. I cannot get this resolved. How can I remove the stain? It... Read more
Burninh Face
Complaint from OratileWesi on 05 October 2023 about Nivea.
Good day I bought the new green luminous product for my face and started using it on sunday and it itches and burns my face, right now I have a mild rush and I've been using other nivea product with no... Read more
Nivea gave me bad red rash, after one use which lastedover week Read more
Burnt skin
Complaint from Navi on 18 August 2023 about Nivea.
Hi. I am a very disappointed customer especially with nivea being such a good brand. My mum purchased the nivea q10 day cream and night cream, after two uses she started feeling her skin itchy, the red and eventually it'burnt... Read more
Q10 Energy. Healthy glow Day Cream SPF
Complaint from Fluff.prior9@gmail.com on 12 July 2023 about Nivea.
I applied this cream to my face and next day I had a bright red patch, from eye to chin. This was very sore and burning, lasted over week, the outline is just visible. ... Read more
Terrible rashes over night
Complaint from Patience11 on 10 July 2023 about Nivea.
I purchased Nivea express hydration from a store nearby, I only used it for a day and woke up to a very bad rash on my thigh, plus instead of moisturizing it dries out my skin badly. I’m not impressed... Read more
Nivea package failure
Complaint from NButler on 18 June 2023 about Nivea.
I have a vial of Renewal Night Creme that tore or split and product dried out. Do not believe this is reasonable/acceptable! Read more
Defective product
Complaint from SanaaP on 02 June 2023 about Nivea.
I recently bought one of your Nivea sensitive cleansing wipes from a Boots store at full price (Batch 23531015 OB 03:15) and found that there was something wrong with this packet. I have been buying these wipes for years so... Read more
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