Nivea complaint: Q10 Energy. Healthy glow Day Cream SPF

Complaint from Fluff.prior9@gmail.com reported on 12 July 2023 about Nivea

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My complaint:

I applied this cream to my face and next day I had a bright red patch, from eye to chin. This was very sore and burning, lasted over week, the outline is just visible. Skin is now very dry.. obviously I stopped using it.
I did have every faith in Nivea products!!

Suggested solution:

What would they suggest?

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