Nivea complaint: Smelly deo

Name: Smelly deo
Item: Nivea
Author: Karen

Open 25 Feb 2021 201 views Care Products

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Filed 25 Feb 2021 by Karen

I purchased a new Nivea Black and White Invisible stick, about a week ago at the Pick ‘n Pay Hypermarket in Faerie Glen, Pretoria.

Unlike previous sticks, this one has a very unpleasant, strong odour (almost rancid), making it unusable, as the odour can be smelt on me after I have applied it.

I have since returned to Port Elizabeth, so am unable to return it to the place of purchase.

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Case details

Status: Open
Company: Nivea
Filed: 25 Feb 2021
Desired resolution: Is there an expiry date on these products? I cannot find one. I would like a replacement please
Problem: Deodorant has strong rancid odour
About: deodorant stick

Progress

Filed
Company notified
Company replied
Resolved

25 Feb 2021 Complaint filed and published
25 Feb 2021 Message from Bizzy: we notified Nivea about this complaint.

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