Non delivery of ordered materials
Complaint from Subha on 10 November 2023 about Loreal.
My order as attached, not been delivered after 2 months of placing and payment. No response to mails Read more
Loreal Complaints Service & Advice
Most Common Loreal Complaints and Tips
While L'Oréal is a well-renowned beauty and cosmetics company, complaint data from our community has flagged several recurring issues with some of their products and services. Common complaints include non-delivery of ordered materials, adverse reactions to products such as allergic reactions to mascara, and hair products not providing the expected results, such as hair color turning an unintended shade or bleach products failing to work as advertised. Additionally, some makeup products have caused discomfort or dissatisfaction among users.
To avoid these issues, we strongly advise customers to carefully read product instructions and perform patch tests before full application, especially for new products. Ensure timely follow-up with customer service for any delivery issues and keep documentation such as order confirmations and photos of the products to support any claims.
How and why file a complaint about Loreal?
Do you have a dispute or had a bad customer experience with Loreal? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Loreal.
Loreal Customer Sentiment: Neutral
Our sentiment meter has detected that Loreal complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Loreal, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
Loreal complaints chart
We have received 0 complaints about Loreal over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Loreal complaint statistics
Curious about Loreal's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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13 ratings
Bad reviews about Loreal: (13)
Helpful experiences shared by verified Loreal customers. Search, discuss and connect with other people in our community.
Highlighting mixture turned my hair red!
Complaint from JaimeM on 25 September 2023 about Loreal.
I purchased the L'Oreal Paris Superior Preference Baalayages to create highlights in my medium blonde hair. I followed the directions to the 'T' and, after applying the Pro Toning Mask, my hair turned red after I rinsed it out!... Read more
New pump makeup
Complaint from Carol reese on 03 May 2023 about Loreal.
The pump only worked a few times and I have always bought N4 bottle and very pleased. Now I have a full bottle I can’t use Read more
Loreal Hairspray
Complaint from deannaq on 02 May 2023 about Loreal.
Good morning I have an extremely hard time finding the Lock It hairspray in Conway, AR. Just like most things lately, if I use it all of the time it seems to get hard to find. (I have also ordered it... Read more
L'Oréal Paris excellence cool creme
Complaint from Wjanczar on 13 April 2023 about Loreal.
I bought an ultra Ash light brown hair dye and ended up with black hair! This was not what I was looking for according to images on the box and information on the packaging and information sheet it was to... Read more
I used your Dark Brown spray to cover the gray in my hair and it made my hair come out on the crown of my head. Read more
I have bought Loreal Tickled Pink lipstick for many years!It breaks,meaning it won't roll up and down,after just a couple uses! Read more
L’Oréal Oil bleach kit product did not work and did not bleach my hair!😕😡
Complaint from simply.cee1 on 10 October 2022 about Loreal.
Product did not do what it says and was a waste of my money and time! Read more
Allergy to Mascara
Complaint from Blagica on 06 October 2022 about Loreal.
I bought Mascara from L'Oreal September 20, 2022, to use it on my holiday in Crete in the period September 21-28, 2022. I put Mascara on at the airport in Copenhagen September 21 around 6:00 in the morning and flew... Read more
Hair colour product turned blonde hair dark red.
Complaint from Ladycannix on 20 August 2020 about Loreal.
I used L'oreal excellence creme lightest pearl blonde 10.21. My blonde hair turned red after using this product. I use this colour all the time and never had a problem . I have been in contact with l'oreal customer services... Read more
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