Loreal complaint: L’Oréal Paris excellence cool creme

Name: L'Oréal Paris excellence cool creme
Item: Loreal
Rating: 1
Author: Wiktoria

Open 13 Apr 2023 145 views Care Products

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Filed 13 Apr 2023 by Wiktoria

I bought an ultra Ash light brown hair dye and ended up with black hair! This was not what I was looking for according to images on the box and information on the packaging and information sheet it was to be light brown my hair was light brown to begin with with little brassiness and very healthy. Now is black. I’m very unhappy with this.

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Case details

Status: Open
Company: Loreal
Filed: 13 Apr 2023
Rating: 1/5
Desired resolution: Advise on what I can do perhaps schedule a meeting with a hair professional to advise me on what I can do to fix my hair. Perhaps book an appointment to fix my hair.
Problem: Light brown dye turned hair black
About: hair dye

Progress

Filed
Company notified
Company replied
Resolved

13 Apr 2023 Complaint filed and published
13 Apr 2023 Message from Bizzy: we notified Loreal about this complaint.

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