MetaMask Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about MetaMask over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 19, 2024

MetaMask complaint process

Do you have a dispute or had a bad customer experience with MetaMask? Submit your MetaMask complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MetaMask.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional MetaMask complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about MetaMask?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

MetaMask complaints chart

We have received 8 complaints about MetaMask over the last 12 months. The graph below shows a monthly breakdown.

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MetaMask complaint statistics

Curious about MetaMask's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

60
Total complaints
60
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 60 ratings

How to contact the customer service of MetaMask?

Below, you will find the contact information for the complaint department of MetaMask. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to MetaMask through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

MetaMask reviews: (60)

Authentic experiences shared by our community for your benefit.

Bought nft haven’t recieved it lost all ethereum

Complaint from Mrcomplain on 08 April 2022 about MetaMask.

Bought nft haven’t recieved it lost all ethereum in a transaction that I never recieved anything… complained for 4 months have only recieved two response email in which they don’t seem to have the time or patience to resolve the... Read more

Comments: 0
Rating:

Restoring of wallet after computer crashed

Complaint from marlen on 14 March 2022 about MetaMask.

I logged several tickets in the last month regarding my balance and token that went missing after my computer crashed. 2 tickets has been resolved and 2 are still open, but my problem has still not been resolved. I get... Read more

Comments: 0
Rating:

Metamask wallet hacked

Complaint from Rneldc on 12 March 2022 about MetaMask.

I was using mg Metamask wallet that night and trying to reach there help assistant support but when I click down help support under my Metamask wallet I notice something different after a couple of minutes my wallet was hacked... Read more

Comments: 0
Rating:

Poor Support

Complaint from lyledodds@gmail.com on 09 March 2022 about MetaMask.

I opened a support ticket with MetaMask more than 3 days ago via email. I have not heard from them. In desperation, I attempted to contact them via twitter and was asked for my recovery phrase. I... Read more

Comments: 0
Rating:

Stolen ethereum

Complaint from Cryptic on 21 February 2022 about MetaMask.

On Feb 16th i decided to withdraw funds from Momint an NFT platform. 6 days later i check metamask and funds still aren't here. I complain to Momint and transaction was completed on their side on the same day. On etherscan... Read more

Comments: 0
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Stolen Eth from wallet

Complaint from Gi76 on 07 February 2022 about MetaMask.

My ethereum were stolen from my wallet, on ethernet I see the address used of who stole the coins. Bellow is the address of who stole these coins. 0xC631826FD772586FE7594a0167ae7716D8793b20 their block height is 14148822 Read more

Comments: 0
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My account was hacked

Complaint from mislav58 on 06 February 2022 about MetaMask.

I logged into my metamask account and all of my eth (0.2 eth) was gone. I checked transaction history and saw that it was transfered to this account: 0x1d71bb1886a49c2c8f82b71b7cbfeaaed4f582fa I did some research and found out that it is a scammalware... Read more

Comments: 0
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