MetaMask Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about MetaMask over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 19, 2024

MetaMask complaint process

Do you have a dispute or had a bad customer experience with MetaMask? Submit your MetaMask complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MetaMask.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional MetaMask complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about MetaMask?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

MetaMask complaints chart

We have received 8 complaints about MetaMask over the last 12 months. The graph below shows a monthly breakdown.

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MetaMask complaint statistics

Curious about MetaMask's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

60
Total complaints
60
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 60 ratings

How to contact the customer service of MetaMask?

Below, you will find the contact information for the complaint department of MetaMask. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to MetaMask through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

MetaMask reviews: (60)

Authentic experiences shared by our community for your benefit.

My matic are disappeared from wallet

Complaint from A4Q on 27 December 2022 about MetaMask.

I have complain about my matic gone from my wallet. In one second they are in my wallet and in second they are gone. I need the statement where they disappeared to Read more

Comments: 0
Rating:

MetaMask account scammer

Complaint from Brianj on 18 November 2022 about MetaMask.

My MetaMask account was hack and wider, tamadoge and para coin was stolen. The firm they direct me to charges more then what the coins cost . They have no security against hackers. Read more

Comments: 0
Rating:

Missing $1201.00

Complaint from Ezmoney2007@gmail.com on 20 July 2022 about MetaMask.

I transfer $1201.00 from COINBASE to Metamask and the money was lost, I opened a case with MetaMask but they close the case after 4 days, I have been sending Emails contently with no response from MetaMask My account 0x5897Ace83ffE1d5793E4184F58a5B4eD28dB196f Read more

Comments: 0
Rating:

Connect metamask to ledger

Complaint from Aburrows on 14 July 2022 about MetaMask.

The 'helper', firstly told me the problem is with another company then he just kept asking the same question over over until i gave up left the chat. He's a total narsisst didn't want to help solve... Read more

Comments: 0
Rating:

Stolen funds

Complaint from bmw0107 on 30 May 2022 about MetaMask.

I moved money from coinbase into a supposedly “secure” MetaMask wallet. On May 24, my funds were stolen. Read more

Comments: 0
Rating:

Wallet was emptied

Complaint from S baheti on 25 May 2022 about MetaMask.

The wallet had ethereum and on 22nd may 12.39a.m. India time it was cleared out and transferred into another account. Read more

Comments: 0
Rating:

fraud withdrawal crypto currency $13800

Complaint from punjabi100 on 07 May 2022 about MetaMask.

on November 21, 2021 I called MetaMask customer service for the help some question about my account representative lady on the phone reply the guy who help you is buzzy he will call you ASAP I received a... Read more

Comments: 0
Rating:

NFT and Wallet laptop addresses

Complaint from pdavan on 05 May 2022 about MetaMask.

Over a month ago I obtained a Noname Nerd NFT. While I know the picture cannot be seen, the transaction was available on ether scan after a month it was gone. I have tried to communicate with a real human... Read more

Comments: 0
Rating:

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