MetaMask Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about MetaMask over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 19, 2024

MetaMask complaint process

Do you have a dispute or had a bad customer experience with MetaMask? Submit your MetaMask complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MetaMask.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional MetaMask complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about MetaMask?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

MetaMask complaints chart

We have received 8 complaints about MetaMask over the last 12 months. The graph below shows a monthly breakdown.

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MetaMask complaint statistics

Curious about MetaMask's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

60
Total complaints
60
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 60 ratings

How to contact the customer service of MetaMask?

Below, you will find the contact information for the complaint department of MetaMask. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to MetaMask through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

MetaMask reviews: (60)

Authentic experiences shared by our community for your benefit.

DID NOT RECIEVE THE CRYPTO I PAID FOR

Complaint from Hamza0124 on 29 November 2021 about MetaMask.

On 27 November I bought £111.34 worth of ETH and when I checked if it had completed it said the transaction failed yet the funds got took from my bank account, I then tried again later but this time bought... Read more

Comments: 0
Rating:

Request for Refund

Complaint from Marcos Elizondo on 27 November 2021 about MetaMask.

Where is my crypto? Please review attachment. I entered information for Metamask wallet and my crypto never arrived. Separate incident. It appears I have been hacked. Your wallet configuration is awful. You do not give user... Read more

Comments: 0
Rating:

Failed swap reverted id 355654

Complaint from M. on 14 November 2021 about MetaMask.

2 months ago I used Metamask to swap ERXD for Terra-LUNA this failed, there was a try again button, after I used this button, everything was gone Via Reddit I was informed that the balance should return immediately, minus gasfee? I've emailed... Read more

Comments: 0
Rating:

Loss Of Funds

Complaint from dh797613 on 10 November 2021 about MetaMask.

I recently lost approximately $3000 in coins from a single transfer from my metamask wallet to trust wallet. I've reached out to metamask but yet have received a response. Read more

Comments: 0
Rating:

Lost Positions as well as difficulty logging in constantly

Complaint from kelvinpompey48@gmail.com on 09 November 2021 about MetaMask.

I deposited $2500 woth of ethereum from my coinbase account. I swapped $2200 worth of ethereum into 3 positions. Charizard, Ironman VGX. Within a few days (2 to 3) my account only shows $290 worth of ethereum that wasn't... Read more

Comments: 0
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Fees

Complaint from Msusiemax on 08 November 2021 about MetaMask.

I sign for wallet and had my money transferred to MetaMask from trust tower union back. At no time when I signed up was there any mention of fees regarding over limit transaction. They now say the limit... Read more

Comments: 0
Rating:

Transaction

Complaint from Martlad on 04 November 2021 about MetaMask.

I looked at my metamask account last night and it said a new user was added at 2 13pm. By 9 19 pm this account has made a transaction and have gotten rid of all my etherium in there. I... Read more

Comments: 0
Rating:

Tokens balance 0 Metamask support 0

Complaint from IP on 02 November 2021 about MetaMask.

I invested a few thousand into 2 coins in April. A month ago I checked my balance and it was 0. I contacted Metamask to ask about it. They asked me about 2 transactions a knew nothing about. I told... Read more

Comments: 0
Rating:

Failed multiple transactions

Complaint from KuyaMec on 28 October 2021 about MetaMask.

I tried to transfer my ETH to my ronin account but it keeps failing even though I'm paying for a 1.5K PHP gas fee and I'm only transferring around 10k PHP. 1.5k PHP is not a small amount of money... Read more

Comments: 0
Rating:

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