MetaMask complaint: Poor Support

Name: Poor Support
Item: MetaMask
Author: Lyle

Open 9 Mar 2022 162 views Crypto / DeFi / Blockchain

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Filed 9 Mar 2022 by Lyle

I opened a support ticket with MetaMask more than 3 days ago via email. I have not heard from them. In desperation, I attempted to contact them via twitter and was asked for my recovery phrase. I did not give it. But, the upshot is that MetaMask has very poor support.

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Case details

Status: Open
Company: MetaMask
Filed: 9 Mar 2022
Desired resolution: Answer my emails.
Problem: Support ticket unanswered for days
About: support ticket
Dealing with it for: 3 days

Progress

Filed
Company notified
Company replied
Resolved

9 Mar 2022 Complaint filed and published
9 Mar 2022 Message from Bizzy: we notified MetaMask about this complaint.

See all 59 MetaMask complaints

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