Noisy delivery
Complaint from Angry Mum on 30 May 2022 about HelloFresh.
I woke up at 1 am thinking there was some roadworks going on outside. But no! Just fucking Hello Fresh being delivered next door. Totally inconsiderate driver. Read more
HelloFresh complaints
HelloFresh Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about HelloFresh over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 1, 2024
HelloFresh complaint process
Do you have a dispute or had a bad customer experience with HelloFresh? Submit your HelloFresh complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of HelloFresh.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional HelloFresh complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about HelloFresh?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
HelloFresh complaints chart
We have received 4 complaints about HelloFresh over the last 12 months. The graph below shows a monthly breakdown.
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HelloFresh complaint statistics
Curious about HelloFresh's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
40
Total complaints
40
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
40 ratings
How to contact the customer service of HelloFresh?
Below, you will find the contact information for the complaint department of HelloFresh. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-646-846-3663
Contact form:
You can contact the customer service of HelloFresh by calling 1-646-846-3663. If you want to reach out to HelloFresh through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
HelloFresh reviews: (40)
Authentic experiences shared by our community for your benefit.
HARD, UNTRUSTWORTHY UNPRINCIPLED BAD OUTFIT
Complaint from AMF on 09 May 2022 about HelloFresh.
Untrustwortthy company, does everything it can to suck you in then make it hard to leave. Even asked me to view the new menues but I had to reactvate my account to do so, which I won't do... Read more
HelloFresh kept sending me meals I did not order
Complaint from mcash42@gmail.com on 26 April 2022 about HelloFresh.
I went on HelloFresh to check out their meals. I had to input a credit card to look at their menus. I didn't care for any menu item (didn't fit into my Keto lifestyle) so I did not... Read more
unable to redeem gift card
Complaint from KDB62 on 14 April 2022 about HelloFresh.
You dont redeem gift cards. Tried a couple of times. and spoke to someone on the phone (she had heavy accent) said you have to have a subscription to be able to redeem a gift card (for $60) gave the... Read more
Mar 3 16 2002
Complaint from GoodMoanN on 28 March 2022 about HelloFresh.
I received chicken that was sticky (very tacky) pork that felt slightly sticky. In addition to those 2 occasions, I have gotten zucchinis that were pitted, shriveled, old. Carrots on 2 occasions that were limp, a rotten tomato... Read more
cancellation
Complaint from Eunester on 15 March 2022 about HelloFresh.
i contacted Hello fresh on Saturday when they tried to take 1st payment for an order i did not want, i expressed to the agent that i cannot afford the box for financial reasons that day or any other... Read more
I made an order and cancelled 15 min later , they still charged me and now would not refund me
Complaint from kolju on 23 February 2022 about HelloFresh.
I made an order with them but then I cancelled. They charged me 44 euros. I cancelled right away and next morning I called to make sure that that was cancelled but they said no it is too late you... Read more
Receiving box of meal kit after called in to cancel the account
Complaint from OrdinarySoul on 30 January 2022 about HelloFresh.
I ordered one box of Hello Fresh in July 2021, then discontinued it. Several months later, another Hello Fresh got delivered to my door. I called and received a refund. Then in January 2022, another box got... Read more
Threatening letters and harassment
Complaint from sammyJ on 14 January 2022 about HelloFresh.
On the 2310 21 I changed my subscription to 4 weekly, therefore on the 29th October I didn't receive a box and no payment was applied for. however on 4th November they took payment for a box deliveredthe next... Read more
Did not receive my second meal
Complaint from becky_berson@yahoo.com on 09 January 2022 about HelloFresh.
Package did not arrive. I was told to wait another day.. package did not arrive. Original package was scheduled for Friday delivery and the courier scheduled the redelivery on Tuesday. So then I contacted the courier and refused... Read more
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