HelloFresh complaint: unable to redeem gift card

Complaint from KDB62 reported on 14 April 2022 about HelloFresh

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My complaint:

You dont redeem gift cards. Tried a couple of times. and spoke to someone on the phone (she had heavy accent) said you have to have a subscription to be able to redeem a gift card (for $60) gave the code on the back. she said since it was purchased directly through Hello Fresh she cant help redeem the gift card, which was a gift.

Suggested solution:

either send a meal worth $60. Or a gift card that can be redeemed.

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