While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about SoFi over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with SoFi? Submit your SoFi complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 22 complaints about SoFi over the last 12 months. The graph below shows a monthly breakdown.
Curious about SoFi's track record in addressing complaints within the Financial Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SoFi. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SoFi by calling +18554567634. If you want to reach out to SoFi through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from George martin on 30 August 2023 about SoFi.
2 months ago I attempted to do a mobile deposit of a check from my wife into my account. Within 24 hours of said attempted deposit, I received notice that my account had been frozen due to suspected fraudulent activity.... Read more
Complaint from JoeM on 29 August 2023 about SoFi.
They froze my account claiming I violated their terms of service, yet they can’t tell me what violation I supposedly did. Then they said they would close my account which was fine by me. 2 weeks later and my account... Read more
Complaint from Sam223 on 08 August 2023 about SoFi.
My bank account was put into closing after I received my funds for my from my company’s tax return from the irs. They’ve frozen my account now for over a month and I still haven’t been able to speak to... Read more
Complaint from ikem1331 on 08 August 2023 about SoFi.
Sofi sold my crypto investment without my consent. Theye claims I haven't been active in the account but that was not true. I have actually been active reviewing my crypto investment with Sofi. They ignore but went ahead to sell... Read more
Complaint from Kenz on 03 August 2023 about SoFi.
I’ve made various requests to the bank to not touch or change anything on my account without my permission first, I spoke to them yesterday about the potential fraudulent charge, and made clear instructions for them not to freeze it... Read more
Complaint from Rousche on 12 July 2023 about SoFi.
My account has been frozen by SoFi for two months Read more
Complaint from jew797@gmail.com on 03 July 2023 about SoFi.
Jj Will Tue, Jun 27, 8:40 PM (2 days ago) to investsupport James Williams account restriction…. I have experienced the worst customer service ever by this company I have a restriction placed on this account for no reason I have attempt to do... Read more
Complaint from Gerald Berning on 28 June 2023 about SoFi.
Stock purchase prices are shown as $0 for all (recent and past puchades-all) Read more
Hot, tired , disabled (live in car) 60 yrs old hungry thirsty. Told them this multiple times asking them to release funds on hold because the company had released them already and there was no reason for sofi to hold... Read more
Complaint from dgeorgeb319 on 05 June 2023 about SoFi.
Account frozen for over 4 weeks. No help from customer service. Read more
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