Most Common SoFi Complaints and Tips

While SoFi offers a variety of financial services, complaint data from our community has flagged several recurring issues that affect customer satisfaction. Common complaints include accounts being unexpectedly frozen or restricted, which often leaves customers without access to their funds for extended periods. Additionally, some users have reported that SoFi's customer service is unresponsive and fails to provide clear reasons for these account actions.

To avoid these issues, we strongly advise customers to regularly monitor their account activity and maintain clear records of all transactions. If your account is frozen or restricted, contact SoFi's customer service immediately, document all communications, and if necessary, escalate the matter through official channels to ensure a timely resolution.

How and why file a complaint about SoFi?

Do you have a dispute or had a bad customer experience with SoFi? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to SoFi.

SoFi Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about SoFi over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on June 12, 2024

SoFi complaints chart

We have received 19 complaints about SoFi over the last 12 months. The graph below shows a monthly breakdown.

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Media uploaded by our community

SoFi complaint: SoFi doesn’t care about my family
SoFi complaint: Account lock
SoFi complaint: Sofi bank
SoFi complaint: My account was closed with over $80,000 in it… I still haven’t received a honest reason why
SoFi complaint: Frozen account
SoFi complaint: Sofi account
SoFi complaint: Deceptive practiced

SoFi complaint statistics

Curious about SoFi's track record in addressing complaints within the Financial Services category? Dive into the all-time complaints data right here!

23
Total complaints
23
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 23 ratings

How to contact the customer service of SoFi?

Below, you will find the contact information for the complaint department of SoFi. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18554567634
Contact form:

You can contact the customer service of SoFi by calling +18554567634. If you want to reach out to SoFi through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about SoFi: (23)

Helpful experiences shared by verified SoFi customers. Search, discuss and connect with other people in our community.

Checking account frozen for unknown reason

Complaint from Beerbeer11 on 30 March 2024 about SoFi.

About three weeks ago my checking account was frozen by So Fi. I have continued to contact them by phone on a daily basis,and have received no details. That bank account holds practically all the money I have in the... Read more

Comments: 0
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SoFi doesn’t care about my family

Complaint from Deletesofi on 29 March 2024 about SoFi.

I have two accounts with SoFi. One in my husbands name that we have used for years. We use it daily, have the credit card, the IRA, we use the investing, we use every aspect of the app. I... Read more

Comments: 0
Rating:

Account lock

Complaint from Chrissy369 on 15 January 2024 about SoFi.

So Fi has locked my personal checking account without explanation and without returning my $506 which is in my account right now. They have denied checks to be processed which in turn or returned and I was charged return payment... Read more

Comments: 0
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SoFi froze my account without warning or reason

Complaint from SoFISucksBalls on 27 December 2023 about SoFi.

Rec’d an email from SoFi that my acct was frozen. No explanation why, just that it had something to do with “a deposit”. It’s been over a month. I am unemployed have no other income and I let this money... Read more

Comments: 0
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Unfair restrictions

Complaint from Unfair business practices on 15 December 2023 about SoFi.

SoFi blocked my account for no reason and is holding my funds and cannot provide me with any reason it’s blocked my bills are due my employment direct deposit is to be in and how am I suppose to pay... Read more

Comments: 0
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Sofi bank

Complaint from Kevin Davison on 01 December 2023 about SoFi.

I need to pay my phone bill and rent to sofi bank out my account on hold with my money I. It they said they don't have a time frame for it so I'ma going to be homeless and no... Read more

Comments: 0
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Frozen Account

Complaint from Dominic Porreca on 12 October 2023 about SoFi.

Someone stole my phone and did a mobile deposit with a check that wasn't mine. I reported to sofi that my phone was stolen and the check was not authorized. They reversed the deposit so no money wad used and... Read more

Comments: 0
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Bank account frozen

Complaint from Les is mess on 12 October 2023 about SoFi.

I am a new SoFi client approximately one month old. I placed a large amount of money in the account and following Sofi’s guidance, I set up the connection that provided me the ability to transfer money from SoFi to... Read more

Comments: 0
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Frozen account

Complaint from Dan4322 on 17 September 2023 about SoFi.

I try to do a mobile deposit it did not go through so they froze my account I took the check to the bank and they cashed it free and clear I have money in my checking account and I... Read more

Comments: 0
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