SoFi Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about SoFi over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

SoFi complaint process

Do you have a dispute or had a bad customer experience with SoFi? Submit your SoFi complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SoFi.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional SoFi complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about SoFi?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

SoFi complaints chart

We have received 21 complaints about SoFi over the last 12 months. The graph below shows a monthly breakdown.

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SoFi complaint statistics

Curious about SoFi's track record in addressing complaints within the Financial Services category? Dive into the all-time complaints data right here!

21
Total complaints
21
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 21 ratings

How to contact the customer service of SoFi?

Below, you will find the contact information for the complaint department of SoFi. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18554567634
Contact form:

You can contact the customer service of SoFi by calling +18554567634. If you want to reach out to SoFi through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

SoFi reviews: (21)

Authentic experiences shared by our community for your benefit.

Account lock

Complaint from Chrissy369 on 15 January 2024 about SoFi.

So Fi has locked my personal checking account without explanation and without returning my $506 which is in my account right now. They have denied checks to be processed which in turn or returned and I was charged return payment... Read more

Comments: 0
Rating:

SoFi froze my account without warning or reason

Complaint from SoFISucksBalls on 27 December 2023 about SoFi.

Rec’d an email from SoFi that my acct was frozen. No explanation why, just that it had something to do with “a deposit”. It’s been over a month. I am unemployed have no other income and I let this money... Read more

Comments: 0
Rating:

Unfair restrictions

Complaint from Unfair business practices on 15 December 2023 about SoFi.

SoFi blocked my account for no reason and is holding my funds and cannot provide me with any reason it’s blocked my bills are due my employment direct deposit is to be in and how am I suppose to pay... Read more

Comments: 0
Rating:

Sofi bank

Complaint from Kevin Davison on 01 December 2023 about SoFi.

I need to pay my phone bill and rent to sofi bank out my account on hold with my money I. It they said they don't have a time frame for it so I'ma going to be homeless and no... Read more

Comments: 0
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Frozen Account

Complaint from Dominic Porreca on 12 October 2023 about SoFi.

Someone stole my phone and did a mobile deposit with a check that wasn't mine. I reported to sofi that my phone was stolen and the check was not authorized. They reversed the deposit so no money wad used and... Read more

Comments: 0
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Bank account frozen

Complaint from Les is mess on 12 October 2023 about SoFi.

I am a new SoFi client approximately one month old. I placed a large amount of money in the account and following Sofi’s guidance, I set up the connection that provided me the ability to transfer money from SoFi to... Read more

Comments: 0
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Frozen account

Complaint from Dan4322 on 17 September 2023 about SoFi.

I try to do a mobile deposit it did not go through so they froze my account I took the check to the bank and they cashed it free and clear I have money in my checking account and I... Read more

Comments: 0
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Sofi bank frozen account

Complaint from George martin on 30 August 2023 about SoFi.

2 months ago I attempted to do a mobile deposit of a check from my wife into my account. Within 24 hours of said attempted deposit, I received notice that my account had been frozen due to suspected fraudulent activity.... Read more

Comments: 0
Rating:

Will not close my account

Complaint from JoeM on 29 August 2023 about SoFi.

They froze my account claiming I violated their terms of service, yet they can’t tell me what violation I supposedly did. Then they said they would close my account which was fine by me. 2 weeks later and my account... Read more

Comments: 0
Rating:

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