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SoFi complaint: Sofi bank frozen account

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Filed 30 Aug 2023 by George

2 months ago I attempted to do a mobile deposit of a check from my wife into my account. Within 24 hours of said attempted deposit, I received notice that my account had been frozen due to suspected fraudulent activity. I immediately called sofi and explained whatvwas going on from my end. This info was recorded by the individual, with a promise of resolution. Thatcwas 2 MONTHS ago. I have called sofi on numerous occasions since then, with customer service running me in circles about how the investgation team must look into this and get back to me. They never get back to me. It doesn’t takev2 months to investigate and respond to me. I have since changed banks, and 2 othervof my friands have terminated their relationship with sofi as a result of my experience. I put the word out to everyone I can, terminate your account with sofi while you can, because they will steal your money under the guise of security.

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1 comment

  1. Kelly Dickenson

    Sofi pulled the same trick on me.Froze my account on 5/1/24 without any explanation as to why.Called 14 times and attempted their id scan which failed every time.Used the most current iPhone and Samsung devices to take the photos.They finally lifted the freeze on 5/15/24 and I tried to withdraw money from the ATM and it was rejected,so I called Sofi back.Was told my account had been closed and they opened a new acct and had issued me a new debit card.I was never informed of any of these actions until after I attempted to access my funds.Sofi froze my account again the very next day and now gotta start the id scan all over again.Ive filed complaints with the FDIC,CFPA,and the Comptroller of currency in Washington and emailed Sofis CEO.Dint know if any will help but can't just sit in my but n beg.Stay away from em

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