SoFi complaint: Will not close my account

Name: Will not close my account
Item: SoFi
Rating: 1
Author: Joe

Open 29 Aug 2023 90 views Financial Services

File your SoFi complaint How does Complain.biz work?

Filed 29 Aug 2023 by Joe

They froze my account claiming I violated their terms of service, yet they can’t tell me what violation I supposedly did. Then they said they would close my account which was fine by me. 2 weeks later and my account is still open even after I called and demanded they close my account. They keep saying it’s in the process of closing.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: SoFi
Filed: 29 Aug 2023
Rating: 1/5
Desired resolution: Close my account immediately.
Problem: Frozen account not closed as promised
About: bank account
Dealing with it for: 2 weeks

Progress

Filed
Company notified
Company replied
Resolved

29 Aug 2023 Complaint filed and published
29 Aug 2023 Message from Bizzy: we notified SoFi about this complaint.

See all 25 SoFi complaints

Discussion

0 comments

No comments yet. Been through something similar with SoFi? Start the discussion above.

More SoFi complaints

View all 25

Sofi bank

I need to pay my phone bill and rent to sofi bank out my account on hold with my money…

1 Dec 2023

Sofi bank frozen account

2 months ago I attempted to do a mobile deposit of a check from my wife into my account. Within…

30 Aug 2023

My account was closed with over $80,000 in it… I still haven’t received a honest reason why

My bank account was put into closing after I received my funds for my from my company’s tax return from…

8 Aug 2023

Wronged by SoFi too?
Make it sting!

Launch complaint