Our sentiment meter has identified a 300% increase in complaints about Shopify over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Shopify's offerings.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Shopify? Submit your Shopify complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shopify.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Shopify complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 13 complaints about Shopify over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shopify's track record in addressing complaints within the Software category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shopify. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shopify by calling 1-888-746-7439. If you want to reach out to Shopify through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Kayakodi on 31 August 2020 about Shopify.
I received my package from when opened I saw that it definitely not the items I ordered. I ordered 2 Foldable Car Sun Umbrella order 13431, Not 2 Winter Windshield Covers. I live in Southeast Texas, if it... Read more
Complaint from Coyote Heart on 27 August 2020 about Shopify.
Hey. I am discussed. I can't access chat. I can't access your email. Your site has autofilled my account. I am first day in trial period and I want my credit card removed Read more
Complaint from Ilitchka on 15 July 2020 about Shopify.
My order was supposedly shipped on June 18. Today is July 15 and I have not received it. I have sent numerous emails to customer service. They do not respond. Read more
Complaint from kehlersc on 29 March 2020 about Shopify.
In August 2019 I purchase a patio furniture set from refugiez.myshopify.com. I have never received any product from this company. Searching the internet, there are many people that have purchased from this store and never received product. Read more
Complaint from Ian on 18 January 2020 about Shopify.
After 30 emails of promises and delays I received a package from China that was so light I thought it was empty. Opening it I discovered a toy “SweeperBot Automatic Robot Vacuum Cleaner.” Actually the make was... Read more
Complaint from Ian on 22 December 2019 about Shopify.
This is one of Shopify’s companies. This is latest I have sent to them: On Nov. 26 I ordered a SweeperBot Automatic Robot Vacuum Cleaner for $99.95. By mistake 2 SweeperBot Automatic Robot Vacuum Cleaner were charged to my... Read more
Complaint from Ian on 14 December 2019 about Shopify.
Purchased Nov. 26, 2019 Visa debited for 2 items. SweeperBot vacuum cleaner $49.98 US (12 price) 2nd SweeperBot $99.95 US. Received this email: Dec. 6, 2019 Order summary SweeperBot Automatic Robot Vacuum Cleaner × 1 Gray Refunded $49.98 SweeperBot Automatic Robot Vacuum Cleaner × 1 Gray $99.95 Subtotal $149.93 Shipping $0.00 Total $149.93 USD Stripe connect $99.95 Stripe... Read more
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