Our sentiment meter has identified a 100% increase in complaints about Shopify over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Shopify's offerings.
Sentiment data last updated on April 23, 2024
Do you have a dispute or had a bad customer experience with Shopify? Submit your Shopify complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shopify.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Shopify complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 12 complaints about Shopify over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shopify's track record in addressing complaints within the Software category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shopify. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shopify by calling 1-888-746-7439. If you want to reach out to Shopify through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Gemladyinlondon 41455341614145534161 on 30 August 2022 about Shopify.
As part of their security checks, I was asked to provide passport verification which I did. They claimed that they could not accept it by email or as a PDF. I again took passport pictures and saved them as JPEG... Read more
Complaint from Sawilson on 26 July 2022 about Shopify.
I was notified that a customer had informed their bank they never received their item that the bank had seized funds from my bank. I contacted shopify as could find no way to submit my tracking info showing delivery to... Read more
Complaint from Davidfrench22 on 21 July 2022 about Shopify.
I sold 2 bikes to a customer in June. The transaction obviously triggered a safety device because they froze my account instantly. That's great and all but I still have not received my money and I cannot talk to a... Read more
Complaint from JenniferY on 28 June 2022 about Shopify.
shopify turned our store to be inactive and unavailable. We just payed the bill on 1st of June. We didn't do anything illegal or violating any policy. We haven't even made any sales yet, I don't think there is any... Read more
Complaint from eurorailways-ccf2.myshopify.com on 06 June 2022 about Shopify.
Today, June,6th, our store turn off, INACTIVE, after replace credit card information. I contacted Shopify support, however the assistant was not able to resolve the case. He said that the case will go to higher levelsupport, however no... Read more
Complaint from aravindabn on 01 June 2022 about Shopify.
I have ordered 4 products from one shopify store (https:rongrystore.myshopify.com) on 27th May 2022. But no response from them afterwards. Now their store doesn't exist on shopify. It says store is unavailable. Read more
Complaint from rhr1950 on 06 May 2022 about Shopify.
Ordered an item from KTH-LTH some time ago and have yet to receive it. Order 1032KTH Read more
Complaint from Kalidayz on 05 May 2022 about Shopify.
My account has been open for a month and they decided to wait until I got a nice payment from a customer to hold my money for 4 months they said. They had a while month to review my account... Read more
Complaint from Exhaleboutique on 14 April 2022 about Shopify.
Case number Your ticket ID is 29910290. I’ve had my store for a year plus and no issues until now I start to make money they st art playing around with my livelihood you took a payment And then... Read more
Complaint from bringback on 08 April 2022 about Shopify.
On March 8, 2022 I placed an order with Upraised which used the Shopify purchase portal. Two pairs of shoes size 9 were ordered @ $59.99pair. The order totaled: $119.98. On Shopify it states, order placed and order number is:... Read more
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