Our sentiment meter has identified a 100% increase in complaints about Shopify over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Shopify's offerings.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Shopify? Submit your Shopify complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shopify.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Shopify complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 12 complaints about Shopify over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shopify's track record in addressing complaints within the Software category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shopify. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shopify by calling 1-888-746-7439. If you want to reach out to Shopify through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from HerSheinBox on 25 August 2021 about Shopify.
We have been using shopify for www.hersheinbox.com for the past 3 months. We just upgraded to shopify plus because we wanted to explore more shopify features but the store went inactive. yesterday a technical support care executive told us that the store... Read more
Complaint from Jack45 on 07 August 2021 about Shopify.
Please Block this ip-address because its looking for an opening but keep getting blocked by my router. Read more
Complaint from sorellegallery.com on 28 July 2021 about Shopify.
I purchased a label to ship a painting through my shopify store. The painting was packed by my local UOS store which I have been using for the past year. UPS gave me the size of the box to... Read more
Complaint from kathryn@horselounge.com on 21 July 2021 about Shopify.
I just want to close the account please Kathryn@horselounge.com Read more
Complaint from Kass on 17 July 2021 about Shopify.
Shopify went into my website, decided it went against their terms of service (which it did not) and closed my website before it was even published. The website was only 10% complete so i'm not sure how they could make... Read more
Complaint from libbie on 04 July 2021 about Shopify.
I received a notification from you that a customer had requested a chargeback due to not receiving the items i sent this was a false claim i provided the tracking number the screenshot of the payment and the customers details... Read more
Complaint from Heather1088 on 01 July 2021 about Shopify.
I am owed a 29.45 dollar refund from Eight Vape for an order that was canceled on June 17th 2021. Eight vape did not give me my money back, blamed this on Shopify saying my funds are tied up with... Read more
Complaint from Sanjunathan on 01 July 2021 about Shopify.
The the frauds are using shopify I think they have huge crm problem, here is the https:slimfitshirts.myshopify.com I purchased products from this website and cheated I called them no one picking the calls and I send an email but got... Read more
Complaint from rj@rocketleather.com on 23 June 2021 about Shopify.
I had a Shopify store under my domain name rocketleather.com. Shopify removed our store with no explanation and proceeded to Client Transfer Prohibited my domain name which I owned months prior to my store. I have requested multiple times to... Read more
I placed an order with a company Praceore and they use shopify as payment. After a week, I asked about a tracking number because I had not received one and I made it clear I wanted my money back. Suddenly... Read more
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