Shopify Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Shopify over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Shopify's offerings.

Sentiment data last updated on March 28, 2024

Shopify complaint process

Do you have a dispute or had a bad customer experience with Shopify? Submit your Shopify complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shopify.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Shopify complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Shopify?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Shopify complaints chart

We have received 12 complaints about Shopify over the last 12 months. The graph below shows a monthly breakdown.

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Shopify complaint statistics

Curious about Shopify's track record in addressing complaints within the Software category? Dive into the all-time complaints data right here!

65
Total complaints
65
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 65 ratings

How to contact the customer service of Shopify?

Below, you will find the contact information for the complaint department of Shopify. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-746-7439
Contact form:

You can contact the customer service of Shopify by calling 1-888-746-7439. If you want to reach out to Shopify through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Shopify reviews: (65)

Authentic experiences shared by our community for your benefit.

Customer Servicw

Complaint from David Green on 10 July 2023 about Shopify.

For two weeks I've continually made countless efforts to speak with Shopify sales representatives regarding their POS system hardware and online store. I've filled out and online query form 4 times with all my contact details. Still nobody had... Read more

Comments: 0
Rating:

Shopify Scam

Complaint from Shopify complainer on 15 April 2023 about Shopify.

I am writing to express my frustration and disappointment with the recent chargebacks that have been coming in for my closed store. These chargebacks are clearly fraudulent and are causing a significant financial loss for me. Unfortunately, I am unable to... Read more

Comments: 0
Rating:

Shopify website not selling - request refund

Complaint from Am123 on 06 March 2023 about Shopify.

I have been using Shopify for over 2 years and have hardly sold any products. The contract includes customer support but I have not had any customer support that has resulted in selling a reasonable amount of products and despite... Read more

Comments: 0
Rating:

paid for part.didnt get it

Complaint from fgrumbine on 04 February 2023 about Shopify.

ordered porsche 84944 tiptronic automatic flex plate damper plate on 11282022 paid 139.99 ,paid with paypal,still havent got it yet.cant get hold of shopify. no listing phone number. so can help? i have a receit i printed Read more

Comments: 0
Rating:

Scammers protection - Chargebacks !!

Complaint from AANRGBR on 12 January 2023 about Shopify.

Shopify is a complete disgrace legit allows scammers to file chargebacks and their banks will side with the customer even though I and Shopify see that all that i have provided as evidence is legitimate and that the customer is... Read more

Comments: 0
Rating:

Your customer service team doesn't resolve problems

Complaint from HSC on 19 November 2022 about Shopify.

I hav a simple problem that needs solving: my email address needs to be changed from shooapparelshop@gmail.com to stacy@shooapparel.com. The problem is with the email address stacy@shooapparel.com which keeps getting an error message because of a Shopify glitch. I... Read more

Comments: 0
Rating:

shopify incorrect store closure

Complaint from nadia batal on 08 November 2022 about Shopify.

I just woke up this morning to this email from shopify stating that they terminated my shopify store comfy-cozyleggins.myshopify.com for violation of Acceptable Use Policy, i can't even believe this is happening and I'm completely broken by this, i lost... Read more

Comments: 0
Rating:

over 2 hours asking for help and no one answers

Complaint from rpwsalw on 01 November 2022 about Shopify.

i answered ad they had for trying a credit card reader and when i was thru i had a 2nd store. I tried to go to my site and they had a sign on it saying closed check with support... Read more

Comments: 0
Rating:

Racism: Targetted as a black seller on Shopify

Complaint from Gemladyinlondon 41455341614145534161 on 30 August 2022 about Shopify.

As part of their security checks, I was asked to provide passport verification which I did. They claimed that they could not accept it by email or as a PDF. I again took passport pictures and saved them as JPEG... Read more

Comments: 0
Rating:

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