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Shopify complaint: Order not received

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Filed 14 Dec 2019 by Ian

Purchased Nov. 26, 2019 Visa debited for 2 items. SweeperBot vacuum cleaner $49.98 US (12 price) 2nd SweeperBot $99.95 US.

Received this email: Dec. 6, 2019

Order summary

SweeperBot Automatic Robot Vacuum Cleaner × 1
Gray
Refunded
$49.98
SweeperBot Automatic Robot Vacuum Cleaner × 1
Gray
$99.95
Subtotal
$149.93
Shipping
$0.00
Total
$149.93 USD
Stripe connect
$99.95
Stripe connect
$49.98
Refund
Stripe connect

After telling them that this amount had not been refunded I received this email:

Hi Ian,

It looks like there was an error on our end and the refund wasn’t processed. The second vacuum was also accidentally shipped. I’m going to go ahead and process the refund for sure this time, and you can keep the second vacuum, as a sorry for the trouble. So you will receive two vacuums for the price of one. Thank you for your patience Ian!

Best,
Sophia

www.tribefinds.com )

To date I have not received any refund nor the 2 items ordered:

This company is part of Spotify.com. I have written to them but no reply from either company.

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Discussion

1 comment

  1. Ian

    Still no refund nor any sign of the vacuum cleaners. Therefore the e-mail is a lie:

    Hi Ian,

    It looks like there was an error on our end and the refund wasn't processed. The second vacuum was also accidentally shipped. I'm going to go ahead and process the refund for sure this time, and you can keep the second vacuum, as a sorry for the trouble. So you will receive two vacuums for the price of one. Thank you for your patience Ian!

    Best,
    Sophia

    www.tribefinds.com

    Why did tribefinds reply and who are they? The order was placed with Indaviage which is a company connected with Shopify. I have reported this to Shopify who say they can’t investigate until after 1 month has passed.

    What I am looking to recover now since nothing has been delivered is $49.98 which is 12 price for the vacuum I didn’t order and $99.98 for the full price of the SweeperBot vacuum cleaner.

    My latest email to Indaviage failed and is no longer on there website. Beware of the fraudulent company!!

    Reply

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