My complaint:
Purchased Nov. 26, 2019 Visa debited for 2 items. SweeperBot vacuum cleaner $49.98 US (12 price) 2nd SweeperBot $99.95 US.
Received this email: Dec. 6, 2019
Order summary
SweeperBot Automatic Robot Vacuum Cleaner × 1
Gray
Refunded
$49.98
SweeperBot Automatic Robot Vacuum Cleaner × 1
Gray
$99.95
Subtotal
$149.93
Shipping
$0.00
Total
$149.93 USD
Stripe connect
$99.95
Stripe connect
$49.98
Refund
Stripe connect
After telling them that this amount had not been refunded I received this email:
Hi Ian,
It looks like there was an error on our end and the refund wasn’t processed. The second vacuum was also accidentally shipped. I’m going to go ahead and process the refund for sure this time, and you can keep the second vacuum, as a sorry for the trouble. So you will receive two vacuums for the price of one. Thank you for your patience Ian!
Best,
Sophia
www.tribefinds.com )
To date I have not received any refund nor the 2 items ordered:
This company is part of Spotify.com. I have written to them but no reply from either company.
Suggested solution:
To receive the refund of $49.95 and the 2 SweeperBot automatic Robot vacuum cleaners I ordered. Thank you for your assistance
Still no refund nor any sign of the vacuum cleaners. Therefore the e-mail is a lie: Hi Ian, It looks like there was an error on our end and the refund wasn’t processed. The second vacuum was also accidentally shipped. I’m going to go ahead and process the refund for sure this time, and you can keep the second vacuum, as a sorry for the trouble. So you will receive two vacuums for the price of one. Thank you for your patience Ian! Best, Sophia http://www.tribefinds.com Why did tribefinds reply and who are they? The order was placed with Indaviage… Read more »