pending money
Complaint from design3313 on 03 April 2024 about Shopify.
I have tried to talk with advisors and they are not releasing my money, it is pending. i want my money out to transfer Read more
Shopify complaints
Shopify Complaint Sentiment: Negative
Our sentiment meter has identified a 200% increase in complaints about Shopify over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Shopify's offerings.
Sentiment data last updated on April 15, 2024
Shopify complaint process
Do you have a dispute or had a bad customer experience with Shopify? Submit your Shopify complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shopify.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Shopify complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Shopify?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Shopify complaints chart
We have received 13 complaints about Shopify over the last 12 months. The graph below shows a monthly breakdown.
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Shopify complaint statistics
Curious about Shopify's track record in addressing complaints within the Software category? Dive into the all-time complaints data right here!
66
Total complaints
66
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
66 ratings
How to contact the customer service of Shopify?
Below, you will find the contact information for the complaint department of Shopify. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-746-7439
Contact form:
You can contact the customer service of Shopify by calling 1-888-746-7439. If you want to reach out to Shopify through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Shopify reviews: (66)
Authentic experiences shared by our community for your benefit.
Shopify Blocked my account and provided no context
Complaint from JHP on 25 March 2024 about Shopify.
I am writing to file a formal complaint regarding the unreasonable delay I have experienced in getting my account reactivated after it was deactivated by your security/trust team for documentation issues. On 6th March, my account was deactivated due to a... Read more
shopify payments
Complaint from jjkk on 25 December 2023 about Shopify.
shopify banned me from using Shopify payments and banned me from my payouts which were over 1000$. i run a digital download store how are they considering me a fraud when people literally download my product right after paying? there... Read more
Stealing My Money.
Complaint from Jays Cleaning on 02 November 2023 about Shopify.
I own a small cleaning business. I opened a shopify account 3 or 4 days ago. I started getting money through it and as soon as I was getting paid for my services through it I get a email... Read more
ChatBot AI Suggests I Seek Mental Health Support
Complaint from GraphicShop863 on 26 October 2023 about Shopify.
I created an account with Shopify to promote my small business and sell my products. After signing up for a subscription, I was setting up my shop and couldn't figure out how to set up collections and adjust my featured... Read more
Cannot find account they are charging me for
Complaint from Nousername12345 on 13 October 2023 about Shopify.
I started a free trial. I cancelled the account. Shopify is charging my card. It’s not clear what for. Shopify has told me that I must have started a store under another email account. So they are emailing me details of... Read more
trying to verify and approve the domain, but appeared the following msg.link expired.
Complaint from Psantos on 03 October 2023 about Shopify.
Hello Was trying to verify and approve the domain, but appeared the following msg.link expired. image.png the help center, already tried not helping~(the options shown have no interest at all, to solve my case. Can you please re send a valid link. Thanks Read more
Money deducted from a minor187154959
Complaint from SEnglish on 01 September 2023 about Shopify.
money has been deducted from Edward English who was a minor and still has a minor age 16 on the 11th of June 2023. Edward is incapable of understanding or agreeing to any such contract which is strictly prohibited under... Read more
Shopify sucks
Complaint from Ques on 30 August 2023 about Shopify.
They will shut ur store and keep your money that u earned Read more
No response
Complaint from constance swift on 12 August 2023 about Shopify.
I spoke at length with Shopify on 1.8.23 and the transcript was shared with me. They were to investigate and come back to me. So far nothing and its getting rather frustrating as i cannot access my store. i am... Read more
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