Complaints about Shopify

On this page you can see which complaints are submitted about Shopify.

How to file a Shopify complaint?

Whatever your complaint about Shopify is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File Shopify complaint' button.
2. Describe your complaint in detail, and suggest how Shopify should resolve it.
3. Submit your complaint directly to Shopify and mention that you posted your complaint on

Statistics of Shopify in the category Software

18 total complaints
1.1 /10
11 votes

Complaints overview


Complaint from on 04 July 2021 about Shopify in category Software

I received a notification from you that a customer had requested a chargeback due to not receiving the items i sent this was a false claim i provided the tracking number the screenshot of the payment and the customers details... Read more


Complaint from on 27 May 2021 about Shopify in category Software

I placed an order with a company Praceore and they use shopify as payment. After a week, I asked about a tracking number because I had not received one and I made it clear I wanted my money back. Suddenly... Read more

Payments on hold

Complaint from on 05 March 2021 about Shopify in category Software

My payments have been on hold for 3 days now and I have had no communication with the risk team in 2 days, they have £17,000 of my money on hold and I can't fund advertising or inventory. I cannot... Read more