Shopify complaint: Customer Servicw
Filed 10 Jul 2023 by David
For two weeks I’ve continually made countless efforts to speak with Shopify sales representatives regarding their POS system hardware and online store. I’ve filled out and online query form 4 times with all my contact details. Still nobody had contacted me whatsoever. I contacted customer support on Friday 7 July 23 and raised this issue of dreadful customer service. I waited 1hr 45 mins before an customer service rep took my call. The rep took all of my contact details and nature of business etc etc. Promised that I would receive an email from the sales team. Still I’ve haven’t received a phone call or email as promised. I’ve attached a screenshot of the logged message that I received as evidence proofing that shopify don’t honour their words or care a put potential customers.
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