Shopify complaint: Payments on hold

Name: Payments on hold
Item: Shopify
Author: Dean

Open 5 Mar 2021 227 views Software

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Filed 5 Mar 2021 by Dean

My payments have been on hold for 3 days now and I have had no communication with the risk team in 2 days, they have £17,000 of my money on hold and I can’t fund advertising or inventory. I cannot dispatch products to customers due to this.
The customer service is terrible and shopify should not be-able to hold money for so long with no communication

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Case details

Status: Open
Company: Shopify
Filed: 5 Mar 2021
Desired resolution: Not hold 100% of the payments leave some foe use to keep the business functioning and advertising. The way shopify have handled my situation is appalling and very un professional
Problem: Payouts held without communication
About: store payouts
At stake: £17,000
Dealing with it for: 3 days

Progress

Filed
Company notified
Company replied
Resolved

5 Mar 2021 Complaint filed and published
5 Mar 2021 Message from Bizzy: we notified Shopify about this complaint.

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