Shopify complaint: No response

Name: No response
Item: Shopify
Rating: 1
Author: sarah

Open 12 Aug 2023 132 views Software

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Filed 12 Aug 2023 by sarah

I spoke at length with Shopify on 1.8.23 and the transcript was shared with me. They were to investigate and come back to me. So far nothing and its getting rather frustrating as i cannot access my store. i am left with no choice but to escalate having chased many times on the 4/8/23 and 7/8/23 without a response

screen shots attached of the transcript and chaser emails. ref 40458979.

thanks

Shopify complaint: No response — Photo sarah uploaded with this complaint

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Case details

Status: Open
Company: Shopify
Filed: 12 Aug 2023
Rating: 1/5
Desired resolution: to reset access to my shopify account please
Problem: Store access lost, no follow-up
About: online store account

Progress

Filed
Company notified
Company replied
Resolved

12 Aug 2023 Complaint filed and published
12 Aug 2023 Message from Bizzy: we notified Shopify about this complaint.

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