While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Prime Video over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Prime Video? Submit your Prime Video complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 13 complaints about Prime Video over the last 12 months. The graph below shows a monthly breakdown.
Curious about Prime Video's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Prime Video. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Prime Video by calling 877-375-9365. If you want to reach out to Prime Video through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from trig50 on 20 October 2022 about Prime Video.
I don’t even know the number of titles that I previously paid for, now it wants me to buy again. I would normally say that I am happy with your service…but this has been going on for 6 months…actually it... Read more
Complaint from Grobinson on 13 October 2022 about Prime Video.
I’m paying for prime video. However, putting up with ad segments some lasting 145 seconds is unacceptable. Read more
Complaint from Jlw12345 on 03 October 2022 about Prime Video.
I've been an Amazon Promemovie member for many years and enjoyed the selection of movies and shows offrred along with the occasional order with prime free delivery. It seems to me they've changed the policy regarfing Prime Tv and whenever... Read more
Complaint from Paul Berger on 24 September 2022 about Prime Video.
I was watching a film on Amazon prime video was enjoying the movie but about 40minutes into the movie when of the leading actors (Brian Connolly) pushed a dog of a bridge. This movie is only from 1990. I believe... Read more
Complaint from rust on 19 September 2022 about Prime Video.
movies will start apps. 30sec willstop Read more
Complaint from tmaki on 25 August 2022 about Prime Video.
Me and my bf got hooked on the first season of Night Sky and now i see it's cancelled. I know lots of people who loved it and we are all very disappointed with your decision to end that... Read more
Complaint from vicki carey on 09 January 2022 about Prime Video.
Just finished watching Detective McLean and only found out that it had been cancelled after only 1 season. So why does Prime Video show programmes like this when they know there aren't anymore to follow? Read more
Complaint from 7rsss on 29 December 2021 about Prime Video.
Signed up to watch Dune 2021 yesterday, Dec. 27, 2021, paying the $24.95 (plus tax) rental fee. Watched about 23 of it same day, then had to quit. This morning (Dec. 28) I tried, again using Prime Video, to bring... Read more
Complaint from Kacilynmimmick on 25 December 2021 about Prime Video.
The movie kept freezing up and the sound would go out. This was not two or three times but ten or more. Read more
Complaint from GaelSmart on 15 July 2021 about Prime Video.
I believe you will not be doing a second series of Clarkson's Farm, which is surely the best thing I have seen online for ages. I can't believe you are cancelling an excellent programme whilst you continue to show other... Read more
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