While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Prime Video over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Prime Video? Submit your Prime Video complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 13 complaints about Prime Video over the last 12 months. The graph below shows a monthly breakdown.
Curious about Prime Video's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Prime Video. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Prime Video by calling 877-375-9365. If you want to reach out to Prime Video through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Trish Palamara on 12 December 2022 about Prime Video.
Amazon Prime Video continually loses audio in the middle of Thursday Night Football. Have to restart to get audio. Additionally, continued buffing during the football game. This has been consistent the first game offered. Definitely not an internet service... Read more
Complaint from SkyDoc on 09 December 2022 about Prime Video.
Unable to watch a recording of the game with pause, forward, and reverse capabilities! Recording and playback capabilities should be the same as all the other NFL presentations. Read more
Complaint from Donthave one on 09 December 2022 about Prime Video.
NFL-Thursday night football. Audio is not optimal. The game announcers are too loud now. You cat hear the game or the refs. Fans do not tune in to games to hear the announcer over the game. We want to feel... Read more
Complaint from Ellibaby on 06 December 2022 about Prime Video.
All six seasons of the good doctor appear in primevideo BUT SEASON 5 and 6 all episode say they are unavailable yet i have full yearly subscription and this isn't the only series that have tons of episodes missing... Read more
Complaint from Customer Review on 02 December 2022 about Prime Video.
I am really disappointed with Prime video. It is ridiculous that most of the movies a person would want to see must be rented. I'm already paying a monthly fee. In addition, during December, just about all... Read more
Complaint from dave prosser on 30 November 2022 about Prime Video.
I am a retired psychiatrist. drinking alcohol whilst pregnant causes birth defects of babies including Foetal alcohol syndrome. It is estimated that now 1 in 25 children in England now have foetal alcohol syndrome with all the long term... Read more
Complaint from Himu303 on 19 November 2022 about Prime Video.
Just watching the Live rugby Autumn internationals match between England v New Zealand and the coverage is absolutely pathetic. The whole Production team has no idea on how to cover a Live rugby match. The match is only concentrating on... Read more
Complaint from Pebbles08 on 12 November 2022 about Prime Video.
I have forced blocked prime video app numerous times. I DONT WANT IT. Yet they keep putting it on my phone like I never closed it. I don't have a prime account . I don't want it on my phone... Read more
Complaint from Mel21 on 06 November 2022 about Prime Video.
Very rude behaviour by commentators at the beginning of this rugby match when a Memorial Tribute was being played for both Phil Bennett Eddie Butler, by talking over the actual tribute viewers couldn’t hear the commentary from the memorial... Read more
Complaint from Rond33 on 21 October 2022 about Prime Video.
Paying just to watch NFL and hard to watch a blurry game!! So stupid!!!!! Read more
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