While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Prime Video over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Prime Video? Submit your Prime Video complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 14 complaints about Prime Video over the last 12 months. The graph below shows a monthly breakdown.
Curious about Prime Video's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Prime Video. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Prime Video by calling 877-375-9365. If you want to reach out to Prime Video through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from idonthaveauser12 on 20 March 2024 about Prime Video.
I was going on prime video to watch the harry potter movies and their in my continue watching and know i have to pay to watch it. Why did you do this know i’m not even gonna watch prime video... Read more
Complaint from michellet68 on 09 February 2024 about Prime Video.
PRIME VIDEO HAS THE INCORRECT CELLPHONE NUMBER LINKED TO MY ACCOUNT. FIRSTLY I WOULD LIKE TO KNOW WHERE THEY GOT THAT CELLPHONE NUMBER FROM AND SECONDLY I WANT THE CORRECT CELLPHONE NUMBER LINKED TO MY ACCOUNT. I HAVE EMAILED THE... Read more
Complaint from Jennifer Parsons on 03 January 2024 about Prime Video.
As I say above, the availability of all the tennis tournaments on Prime was an enormous plus- and a privilege. Every match of every tournament was televised live with the best commentators in the world. There was also a replay... Read more
Complaint from VillageWitch on 02 January 2024 about Prime Video.
I am tired of Amazon doing things like this to its prime members. I am a long time member and was furious when they started charging for Amazon Music and now they want another $2.99 a month for ad free... Read more
Complaint from Princessseb@live.com on 29 December 2023 about Prime Video.
Watching Thursday night football. Picture unclear Read more
Complaint from Mackydoo17 on 22 December 2023 about Prime Video.
Disgrace how prime has been charging for so many of the videos that were once included with subscription. It also gives first episode free and rest are charged. I feel used and disappointed.they should be ashamed of their actions. Read more
Complaint from Pearland on 02 December 2023 about Prime Video.
Wanted to watch Big Brother Canada and Paramount Plus through Amazon Prime offered it. Watched season 1 and season 2. Was on episode 5 of seven 3 and it became unavailable. Reached out to Amazon customer service... Read more
Complaint from rajabrookes on 20 October 2023 about Prime Video.
From May 2022, you have been taking £2.79 on the 14th of each month and £8.99 on the 6th of each month and from September 2022 £6.99 from my account. I do not subscribe to Prime Video Channels or Amazon... Read more
Complaint from Hoppy on 28 September 2023 about Prime Video.
I have just given up watching the first of the new Prime series The Continental because of the blatant way in which smoking is represented. The close-ups of cast members lighting up, inhaling deeply and exhaling slowly, with scenes of... Read more
Complaint from MRobo on 26 September 2023 about Prime Video.
I just checked my account. I'm supposed to be paying $9.99AUD per month but an extra $4.99 came out of my account by Amazon Prime. Prime had done this before where they illegally subscribed me to one of their channels.... Read more
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