Canceled subscription
Complaint from Zandile on 22 April 2025 about Prime Video.
Canceled my subscription 3 months ago but they still deduct money from my bank Read more
Prime Video Complaints Service & Advice
Most Common Prime Video Complaints and Tips
While Prime Video offers extensive content and streaming services to its subscribers, complaint data from our community has flagged several recurring issues with the platform. Common complaints include charges for content despite having a Prime membership, interruptions due to excessive advertisements, and issues with video playback such as sound and synchronization problems. Customers also report frustration over cancelled shows and unexpected fees associated with their accounts.
To avoid these issues, we strongly advise customers to regularly monitor their account statements, clearly understand subscription terms, and keep their software updated. If problems arise, immediately contact customer service, document all interactions, and gather evidence such as screenshots or transaction records to support your claims. Additionally, thoroughly review your subscription details and periodically check for any changes in service terms.
How and why file a complaint about Prime Video?
Do you have a dispute or had a bad customer experience with Prime Video? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Prime Video.
Prime Video Customer Sentiment: Neutral
Our sentiment meter has detected that Prime Video complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Prime Video, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
Prime Video complaints chart
We have received 5 complaints about Prime Video over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Prime Video complaint statistics
Curious about Prime Video's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
57
Total complaints
57
Open Complaints
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Complaints pending
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Complaints resolved
1.5
57 ratings
How to contact the customer service of Prime Video?
Below, you will find the contact information for the complaint department of Prime Video. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
877-375-9365
Contact form:
You can contact the customer service of Prime Video by calling 877-375-9365. If you want to reach out to Prime Video through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Prime Video: (57)
Helpful experiences shared by verified Prime Video customers. Search, discuss and connect with other people in our community.
No closed captioning on prime 2025 movies as of a few days ago.
Complaint from sunklint on 07 March 2025 about Prime Video.
I am 80 years old and totally deaf and depend on cc to watch any shows. My wife likes the heart felt movies and up to several days ago we could find cc on all movies. Now only heart and... Read more
Doubled charged
Complaint from No No on 03 February 2025 about Prime Video.
Been getting changed twice a month for prime Read more
Tired of paying for old videos
Complaint from Wguerrero on 23 January 2025 about Prime Video.
Why do five year old videos cost money?? I already pay you every month. Read more
Picture quality is obviously poor
Complaint from Whatcher on 29 November 2024 about Prime Video.
Picture quality on my new Vizio was poor , disheartening and disappointing—especially having paid for the service/access. We tried multiple options via settings, and finally found one which was only poor instead of worse, then much worse and well you... Read more
lack of subtitles
Complaint from red dragon on 02 July 2024 about Prime Video.
no subtitles in episodes 14 and 15 of Gardeners World on Prime - previous episodes are subtitled. Read more
Sound
Complaint from Calrbro on 17 May 2024 about Prime Video.
Why in documentary snd other movies etc is the sound whilst there is narrators talking on so loud. It is extremely difficult to what is been said. Its the content about the programme we what to hear not... Read more
harry potter and the prisoner of azkaban
Complaint from idonthaveauser12 on 20 March 2024 about Prime Video.
I was going on prime video to watch the harry potter movies and their in my continue watching and know i have to pay to watch it. Why did you do this know i’m not even gonna watch prime video... Read more
INCORRECT CELLPHONE NUMBER LINKED TO MY ACCOUNT
Complaint from michellet68 on 09 February 2024 about Prime Video.
PRIME VIDEO HAS THE INCORRECT CELLPHONE NUMBER LINKED TO MY ACCOUNT. FIRSTLY I WOULD LIKE TO KNOW WHERE THEY GOT THAT CELLPHONE NUMBER FROM AND SECONDLY I WANT THE CORRECT CELLPHONE NUMBER LINKED TO MY ACCOUNT. I HAVE EMAILED THE... Read more
WTA TENNIS CANCELLED WITHOUT WARNING
Complaint from Jennifer Parsons on 03 January 2024 about Prime Video.
As I say above, the availability of all the tennis tournaments on Prime was an enormous plus- and a privilege. Every match of every tournament was televised live with the best commentators in the world. There was also a replay... Read more
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