Our sentiment meter has detected that Peloton complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Peloton, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 26, 2024
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We have received 5 complaints about Peloton over the last 12 months. The graph below shows a monthly breakdown.
Curious about Peloton's track record in addressing complaints within the Sports Store category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Peloton. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Peloton by calling 1-866-679-9129. If you want to reach out to Peloton through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from JTam4 on 06 February 2022 about Peloton.
Our delivery was pushed over a month due to a two day winter storm. I understand the weather can cause delays but there was no explanation as to why people (whom I know personally) ordered their bikes over a... Read more
Complaint from Pissed old man on 10 December 2021 about Peloton.
My daughter ordered a stationary bike. After waiting a few weeks she received notice that the bike would be delivered on Monday, December 6, 2021 by 1:30 PM. She asked me to stay at her house to let them in... Read more
Complaint from TonedMountain on 17 September 2021 about Peloton.
Horrible customer service. Make a large apparel order, site says allow 5 days to be shipped out. I am now on day 23 and no shipment. Contacted customer service and 100% RUDE about it. Guess I can expect this to... Read more
Complaint from Cheryl01 on 19 July 2021 about Peloton.
My bike was delivered on May 8, 2021. The driver backed up in my driveway and ripped both my phone and internet wires out of my house. I spoke to the drivers manager who said that for my trouble, he... Read more
Complaint from Roe Milam on 21 February 2021 about Peloton.
The idea of going to work and getting something done is lost on Pelotons delivery teams. I was told from the street that the alley (which was icy) could not be utilized to enter my rear drive. No attempt- stepped out... Read more
Complaint from T Fitzsimmons on 20 January 2021 about Peloton.
After numerous calls and emails to Peloton and XPO, I have yet to receive any kind of resolution. I purchased the bike in late October. The delivery date was set to December 29. XPO did not contact... Read more
Complaint from Caroline Grossman on 19 January 2021 about Peloton.
We purchased our Peloton Bike plus on Nov 5 and scheduled our delivery for Jan 5th. We were told to call during that time period in order to get an earlier delivery. My husband returned home from our vacation a... Read more
Complaint from RW on 02 January 2021 about Peloton.
ComplaintConsumer Information Robert Wolk 6 Spectacle Lane Ridgefield, CT 06877 robwolk1@hotmail.com Business Information Peloton 125 W 25th St Fl 11 New York, NY 10001 Complaint Summary Complaint Type: Consumer to Business Complaint Nature of complaint: Delivery Issues Problem description: On November 8, 2020, I placed an order for a new Bike... Read more
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