Complaint: Delivery and Customer Service

on 19 January 2021 about Peloton in category Sports Store

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My complaint:

We purchased our Peloton Bike plus on Nov 5 and scheduled our delivery for Jan 5th. We were told to call during that time period in order to get an earlier delivery. My husband returned home from our vacation a couple of days earlier to be available for our delivery date of the 5th. Three days prior to our scheduled delivery we received an email stating that our date had been moved to the 29th of January due to delays. We called and emailed several times to complain and were put on hold for over an hour. We made multiple attempts to contact Peloton but received very little help. Horrible customer service on top of lousy communication. There is no way that Peloton did not realize until 3 days earlier that they did not have the ability to deliver our purchase. This is just so unacceptable.

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Suggested solution:

They should stand behind their words when their customers make purchases. When I first went to purchase my bike I went directly to the store. We asked if the tv monitor screen was moveable and were told, NO. 5 days later Peloton came out with their Bike plus which enabled this feature. The sales person was not aware of this, really? Lack of honesty is not a good look!

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