My complaint:
After numerous calls and emails to Peloton and XPO, I have yet to receive any kind of resolution. I purchased the bike in late October. The delivery date was set to December 29. XPO did not contact or notify me about the delivery even though Peloton stated it would. December 29 came and went. I contacted Peloton and XPO. I was advised the delivery could not be made on that date due to weather. I understood that and asked when the bike would be delivered. I was told LATE MARCH – so, about 3 months beyond the original delivery date. I was also informed that XPO has my bike. Peloton has continued to tell me they would get back to me and that they are trying to help me but since I haven’t received any communication for a week, I’m guessing they really could care less. This past Friday, I sent an email and advised that as I stated during a call last Tuesday that if a resolution could not be received that I would expect a full refund and that I want to know to whom I should direct legal counsel. Yes, I am willing to take legal action. As I explained to Peloton and XPO, the bike was purchased in part for medical reasons – my physical therapist wanted me to use it for rehabilitation. Obviously, that isn’t happening. I quit my gym to pay for the bike.
Suggested solution:
Delivery the bike this week. Give me back my money.
