Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Offesive sub heading

Complaint from Fair on 13 June 2020 about Netflix.

Why is there a sub heading Black Lives Matter and Strong Black Leads, but there is no sub headings of another race eg White, Asian etc. Please advise. There is also a series called Dear White People which... Read more

Comments: 0
Rating:

Black lives matter screen on my tv

Complaint from Alllivesmatter123456@gmail.com on 13 June 2020 about Netflix.

I pay for this service and do not wish to see any propaganda where Netflix actively supports an organization the describes looting, destruction of government property and monuments as well as private property and says things like kill all pigs... Read more

Comments: 0
Rating:

Request for disconnection

Complaint from Sameera Chowdry on 13 June 2020 about Netflix.

Hi, I had canceled my mobile account but inspite of that there is a 499 rupees deduction. Read more

Comments: 0
Rating:

Unwanted Political propaganda

Complaint from AKO on 13 June 2020 about Netflix.

As I logged on Netflix instead of going directly to my home page I was asked if I wanted to view Netflix's idea of political correctness. Pandering, Patronizing Read more

Comments: 0
Rating:

Unwanted Political propaganda

Complaint from AKO on 13 June 2020 about Netflix.

As I logged on Netflix instead of going directly to my home page I was asked if I wanted to view Netflix's idea of political correctness. Pandering, Patronizing Read more

Comments: 0
Rating:

BLM

Complaint from Ironjake98 on 13 June 2020 about Netflix.

Please keep the racist communist organization known as black lives matter off of my television screen. I pay for your service every month in order to watch movies that I choose. I do not pay for your service to be... Read more

Comments: 0
Rating:

Religion belittlement on TV show of Netflix

Complaint from sarahjcarter on 12 June 2020 about Netflix.

In Jane the Virgin season 2, ep 4. There is attack on the religion Scientology. Stating untrue statements of believing in aliens and other fallacies. I strongly disagree with this and it makes me seriously consider stopping my service with... Read more

Comments: 0
Rating:

Cancellation of account Error

Complaint from aniaerengamate@gmail.com on 12 June 2020 about Netflix.

Had original account for $19.99 a month payment, however situation changed so created second account for simple plan of $9.99 called up to cancel original plan of $19.99 however this has not been processed due to staff error and have... Read more

Comments: 0
Rating:

Chris Rock

Complaint from Zara1988 on 12 June 2020 about Netflix.

I am not happy that you are removing certain programmes from Netflix incase it offends people yet refuse to remove Chris rocks tambourine stand up when he says what he does regarding how white pods should be getting shot! Utterly... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?