Can't find my account
Complaint from Danna1977 on 25 December 2023 about Mistplay.
I recently got a new phone and I've tired 2 login my mistplay app but I can't seem 2 get my old account back, I had quite a few coins on it also Read more
Mistplay complaints
Mistplay Complaint Sentiment: Neutral
Our sentiment meter has detected that Mistplay complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mistplay, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 26, 2024
Mistplay complaint process
Do you have a dispute or had a bad customer experience with Mistplay? Submit your Mistplay complaint through our platform to support its escalation, prompting their customer service to resolve it.
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How to file a complaint about Mistplay?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Mistplay complaints chart
We have received 14 complaints about Mistplay over the last 12 months. The graph below shows a monthly breakdown.
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Mistplay complaint statistics
Curious about Mistplay's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
30
Total complaints
30
Open Complaints
0
Complaints pending
0
Complaints resolved
1.5
30 ratings
How to contact the customer service of Mistplay?
Below, you will find the contact information for the complaint department of Mistplay. To amplify the impact of your complaint, please use our complaint form.
Webcare email:
contact@mistplay.com
Contact form:
For Mistplay support through email, send your inquiry to contact@mistplay.com. If you want to reach out to Mistplay through their own website, you can use their contact form.
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Mistplay reviews: (30)
Authentic experiences shared by our community for your benefit.
Can fix that problem gift card code for mist play can fix that problem thank you Read more
Missing units and gems
Complaint from Lil_Tecca on 27 November 2023 about Mistplay.
I have was playing today and board kings is worth 100 units or so and I just complete 4 checkpoint and on 5 and only got 10 units for achieving this milestone. Also I was playing a little over 2... Read more
Did not get my gift cards for playing the games Read more
Won't pay out
Complaint from Kami on 25 August 2023 about Mistplay.
When I go to facial recognition it says I already have an account- I don't! Customer service is automated runaround, on the ticket I last filed, it responded since you didn't respond, we're canceling this ticket, when right there on... Read more
Redeeming points
Complaint from None of your business on 16 August 2023 about Mistplay.
I have been trying for over 3 hours to use my points to redeem for a Google play card. When it gets to the prove your human part and takes a pic I continue to get an error. The pic... Read more
Missing loyalty gems!!
Complaint from Raebeez816 on 12 August 2023 about Mistplay.
I've been dealing with this issue for about couple months now being ripped off and not giving me what I clearly earned. I played the loyalty games paid in game purchases and I should've received my loyalty gems which I... Read more
It's a con
Complaint from Biggles33 on 16 July 2023 about Mistplay.
I play alot of games .. 2 months I've played only tenner made each month the games you've got are rubbish and the ones I play don't load during the day.as I said bit of a con .it's less hassle... Read more
Haven't received payment
Complaint from Emily Morris on 18 June 2023 about Mistplay.
It's been over 48 hours and I haven't received my payment. And I can't get an answer from customer support. Read more
Identity process
Complaint from Cate22 on 14 June 2023 about Mistplay.
I have been trying to redeem my points for a gift card for awhile now, but EVERY TIME I try doing the identity verification process, it doesn't allow me to finish. It just keeps saying, move away, center your... Read more
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