Haven't received payment
Complaint from Emily Morris on 18 June 2023 about Mistplay.
It's been over 48 hours and I haven't received my payment. And I can't get an answer from customer support. Read more
Mistplay complaints
Mistplay Complaint Sentiment: Negative
Our sentiment meter has identified a 200% increase in complaints about Mistplay over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mistplay's offerings.
Sentiment data last updated on May 7, 2024
Mistplay complaint process
Do you have a dispute or had a bad customer experience with Mistplay? Submit your Mistplay complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Mistplay.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Mistplay complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Mistplay?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Mistplay complaints chart
We have received 16 complaints about Mistplay over the last 12 months. The graph below shows a monthly breakdown.
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Mistplay complaint statistics
Curious about Mistplay's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
32
Total complaints
32
Open Complaints
0
Complaints pending
0
Complaints resolved
1.5
32 ratings
How to contact the customer service of Mistplay?
Below, you will find the contact information for the complaint department of Mistplay. To amplify the impact of your complaint, please use our complaint form.
Webcare email:
contact@mistplay.com
Contact form:
For Mistplay support through email, send your inquiry to contact@mistplay.com. If you want to reach out to Mistplay through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Mistplay reviews: (32)
Authentic experiences shared by our community for your benefit.
Identity process
Complaint from Cate22 on 14 June 2023 about Mistplay.
I have been trying to redeem my points for a gift card for awhile now, but EVERY TIME I try doing the identity verification process, it doesn't allow me to finish. It just keeps saying, move away, center your... Read more
My account has been put on hold for no reason
Complaint from Jemma on 06 June 2023 about Mistplay.
My account has been put on hold when I have done nothing wrong.i can't even see the gift cards in the store now or earn points let alone see games I could download. Read more
Account blocked when attempt payout
Complaint from Zackmakes3 on 03 June 2023 about Mistplay.
I have been using mistplay for 22 days and have already cashed out 15$ one time. Finally earned enough for another 15$ cash out and it said my account on hold. I'm not using anything but my current cellphone to... Read more
Account Blocked for False Accusation by Mistplay
Complaint from JaxLatour on 20 May 2023 about Mistplay.
I downloaded and had Mistplaybfor about a week. I cashed in 1 $5.00 gift card. Then then blocked me saying I violated their Terms, so I went in and re-read them. There was no violation. When I asked... Read more
Cannot connect to game for 2 days now
Complaint from Tashab1988 on 17 May 2023 about Mistplay.
Iv tried to connect to games for the last 2 days but keeps saying error tey again Read more
Gift cards
Complaint from Lynn Moore on 24 March 2023 about Mistplay.
I have not received my last 2 gift cards Read more
Account on hold
Complaint from Melissa Sifuentes on 30 January 2023 about Mistplay.
I went to trade units in on a $15 card as I have several times over the year and it has came up a message account on hold. Says they found something against their policy. This is not true. I... Read more
My Alcatel android pad crashed twice. Phone number for it is 919-394-4939. Works fine on my phone. Need it on pad. My email address is blesseddee1954@gmail.com. Read more
They blocked my account
Complaint from Crystal1979 on 23 December 2022 about Mistplay.
They blocked my account once i ordered a $15 gift card.I was sent an email stating it was fradulant activity.I read all of thier terms and this is entirely untrue. Read more
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