Mistplay complaint: Missing units and gems

Name: Missing units and gems
Item: Mistplay
Rating: 4
Author: Trinity

Open 27 Nov 2023 104 views Gaming

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Filed 27 Nov 2023 by Trinity

I have was playing today and board kings is worth 100 units or so and I just complete 4 checkpoint and on 5 and only got 10 units for achieving this milestone. Also I was playing a little over 2 weeks ago and bought 1.99 with of a loyalty game and never got the gems for it.

Mistplay complaint: Missing units and gems — Photo Trinity uploaded with this complaint

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Case details

Status: Open
Company: Mistplay
Filed: 27 Nov 2023
Rating: 4/5
Desired resolution: Put the units and gems on my account
Problem: Earned units and purchased gems missing
About: in-game rewards
At stake: $1.99
Dealing with it for: 2 weeks

Progress

Filed
Company notified
Company replied
Resolved

27 Nov 2023 Complaint filed and published
27 Nov 2023 Message from Bizzy: we notified Mistplay about this complaint.

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