Mistplay complaint: Identity process

Name: Identity process
Item: Mistplay
Rating: 3
Author: Cathryn

Open 14 Jun 2023 181 views Gaming

File your Mistplay complaint How does Complain.biz work?

Filed 14 Jun 2023 by Cathryn

I have been trying to redeem my points for a gift card for awhile now, but EVERY TIME I try doing the identity verification process, it doesn’t allow me to finish. It just keeps saying, move away, center your face, move away. Then it just resets. I’ve tried moving to different areas and changing the lighting, but NOTHING seems to work. PLEASE HELP!!!

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Mistplay
Filed: 14 Jun 2023
Rating: 3/5
Desired resolution: Either let me talk on the phone to someone in customer service or try a completely different way to verify my identity.
Problem: Face verification fails, cannot redeem points
About: identity verification

Progress

Filed
Company notified
Company replied
Resolved

14 Jun 2023 Complaint filed and published
14 Jun 2023 Message from Bizzy: we notified Mistplay about this complaint.

See all 34 Mistplay complaints

Discussion

0 comments

No comments yet. Been through something similar with Mistplay? Start the discussion above.

More Mistplay complaints

View all 34

Haven’t received payment

It’s been over 48 hours and I haven’t received my payment. And I can’t get an answer from customer support.

18 Jun 2023

My account has been put on hold for no reason

My account has been put on hold when I have done nothing wrong.i can’t even see the gift cards in…

6 Jun 2023

My rewards

I downloaded the app, played until I got 3000 points 3086 to be exact… And when I tried to redeem…

9 Dec 2022

Wronged by Mistplay too?
Make it sting!

Launch complaint