Our sentiment meter has identified a 500% increase in complaints about Chicken Express over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Chicken Express's offerings.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Chicken Express? Submit your Chicken Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 10 complaints about Chicken Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Chicken Express's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Chicken Express. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Chicken Express by calling 1-817-295-8886. If you want to reach out to Chicken Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Joy Carpenter on 24 April 2024 about Chicken Express.
Went in at 1:30 this Sunday afternoon. Waited 20 min for a 2 pc snack pack and 1. The wait was so bad people in drive thru were coming in to find out where their order was. To top it... Read more
Complaint from Bebe Banks on 23 April 2024 about Chicken Express.
I ordered a two piece chicken dinner with fries and a tea through the dive thur window. When the cashier gave me my food, the container was cold and I touched the food and it was also cold. I immediately... Read more
Complaint from JohnC on 17 April 2024 about Chicken Express.
I walked into Chicken express in Bastrop today. Not too busy, there were a few people there. there were 6 employees behind the counter so plenty staff. I placed my order and then waited 26 minutes to get it. Once... Read more
Complaint from Wash on 06 March 2024 about Chicken Express.
I'm still waiting on a manger to get in contact with me about my visit, at this location. I ordered a 4 piece tender dinner, I asked was it fresh chicken before I placed my order. The cashier stated that... Read more
Complaint from BobbysueK. 18@gmail.com on 13 January 2024 about Chicken Express.
I have been going to this location for 10 or better years. The quality of food I receive keeps going downhill. I purchased 8 pcs family meal yesterday for $29.22. The chicken had no seasoning and the gravy also had limited... Read more
Complaint from Ludawg on 09 December 2023 about Chicken Express.
So I called about a application I submitted to get employment so I seen on Indeed that they're was a listing for employment needed with the address and location to the moore oklahoma location so I applied then when I... Read more
Complaint from Pissed of for junk customer service on 14 November 2023 about Chicken Express.
Sit in line 20 minutes. Ordered 2 number ones both tea was hot and not sure it’s right. Did not get rolls with either one of them and did not get extra corn nuggets I ordered and was... Read more
Complaint from Pespree on 04 October 2023 about Chicken Express.
I went through the drive through placed an order for a 5 combo, fries a roll a sweet tea. I get home no fries only 3 livers. I call ask for the manager. She... Read more
Complaint from Concerned in Chickasha on 30 August 2023 about Chicken Express.
TWIMC, I purchased a 3 piece Fish Combo on August 23, 2023. I want express here how inedible the meal was. The fish was overly salty, greasy and (worst of all) chewy like shew leather. The... Read more
Complaint from LCanright on 24 July 2023 about Chicken Express.
Went to location today at 1737 hours. Placed my order in drive thru. Paid and was asked to pull up and wait for food to be brought out. I ordered gizzards and a fish, both were to be combos.... Read more
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