Cash App Complaint Sentiment: Neutral

Our sentiment meter has detected that Cash App complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cash App, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 27, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 43 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2137
Total complaints
2134
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2137 ratings

Cash App reviews: (2137)

Authentic experiences shared by our community for your benefit.

Took 600 never added to my balance

Complaint from MsVictoria74 on 11 January 2021 about Cash App.

I added this money in two transactions 200 and 400 to pay rent it was raining bad so transactions didn’t go thru so I added 200 and 220 more and got 400 off and 200 off card because I already... Read more

Comments: 0
Rating:

Scammers

Complaint from Lauren hall on 11 January 2021 about Cash App.

I called a phone number I found on Google listed under cash app name and was scammed out of 600 dollars in my opinion both Google and cash app need... Read more

Comments: 0
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Canceled payment hasn’t been returned

Complaint from Perry Beverly on 11 January 2021 about Cash App.

I sent $450 dollars to a family member and it was canceled for “security reasons”. They have not returned that money to me. I also had some refund requests that totaled $160. I have received multiple overdraft fees because... Read more

Comments: 0
Rating:

Fraudulent with Drawl

Complaint from dmarenda on 10 January 2021 about Cash App.

I have reached out to cash app for assistance on regaining control of my account that was fraudulently hacked and withdrawn money, then locked me out of my account. I’ve provided all details to cash app as requested. ... Read more

Comments: 0
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Robbed repeatedly

Complaint from Trstevens318 on 10 January 2021 about Cash App.

I've been robbed by Cashapp on several occasions, and their support team does nothing at all to help. This time cashapp sent $220 of my money to some person I don't even know. I haven't sent anything to anyone in... Read more

Comments: 0
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Hacked

Complaint from uptowngamer02 on 10 January 2021 about Cash App.

Account got hacked sold my stocks and bitcoin. They made transfers to people,called customer services they said they unlinked my account to cash app and they will email me back. Next day i go on the app and another transfer... Read more

Comments: 0
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Fraudulent accounts

Complaint from stephmassi28 on 10 January 2021 about Cash App.

Someone opened an account in my name with my social security number and they are refusing to give me access even though its rightfully mine and the scammer also direct deposited my stimulus check into it and i can't get... Read more

Comments: 0
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They won’t give me my money back.

Complaint from FreddyTB32 on 09 January 2021 about Cash App.

Hello my name is Frederick Terrell Bradford. Cash app name is $FreddyTB. Cash app has my money and will not help me get it. I’ve lost 69 dollars with them. I’ve lost 300 dollars with them and nothing has... Read more

Comments: 0
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Unauthorized transactions

Complaint from mayala on 09 January 2021 about Cash App.

I believed my cash app was hacked through my phone and the hacker got me for 43 unauthorized transactions of $27.00 to himself. I contacted cash app support and file a fraud report through them and through my bank. I... Read more

Comments: 0
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Recover account

Complaint from Combsk on 09 January 2021 about Cash App.

Back in December my phone was hacked and they were able to get into my accounts so I had to cancel all my bank cards and change phone and number and email address now I can't recover my cash app... Read more

Comments: 0
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