While some customers may still be encountering a bad experience, our sentiment meter has detected a -60% decline in complaints about BY SOFIAS AUSTRALIA over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 17, 2024
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We have received 17 complaints about BY SOFIAS AUSTRALIA over the last 12 months. The graph below shows a monthly breakdown.
Curious about BY SOFIAS AUSTRALIA's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of BY SOFIAS AUSTRALIA. To amplify the impact of your complaint, please use our complaint form.
For BY SOFIAS AUSTRALIA support through email, send your inquiry to support@bysofiasaus.com. If you want to reach out to BY SOFIAS AUSTRALIA through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from judandron@live.com.au on 15 October 2023 about BY SOFIAS AUSTRALIA.
The boots I ordered would not fit around my ankle. They were returned via tracking post arriving back on 31st July 2023. I still have receipt. Despite emailing them on more than one occasion I am yet... Read more
Complaint from bchase order num AU22399 on 09 October 2023 about BY SOFIAS AUSTRALIA.
The shoes I received are not what I ordered. The shoes I received are not orthopaedic as advertised, the fabric has a woven pattern on the sides and top , the shoes I ordered were plain weave and the sole... Read more
Complaint from Order AU21934 on 24 August 2023 about BY SOFIAS AUSTRALIA.
I was disappointed in the poor quality of the boots and was unable to try them on as the right boot had a broken zipper. I repackaged them and will be returning them to you and would like a refund... Read more
Complaint from tired feet on 21 July 2023 about BY SOFIAS AUSTRALIA.
they advertised leather orthopedic boots and these are extremely poor quality leather , they look Nothing like the pictures and there is No orthopedic support at all. they are cheap nasty ugly boots Read more
Complaint from SLW on 14 July 2023 about BY SOFIAS AUSTRALIA.
The shoes I bought were cheap looking and way smaller than expected and not like they appeared in the photo. I actually went up a size to hopefully compensate. Unable to refund, they want me to purchase a replacement item... Read more
Complaint from Alana M on 08 June 2023 about BY SOFIAS AUSTRALIA.
Got suckered in by the pretty pictures decent looking website. Should have known better. Ordered 4 pairs of boots in the deal. I used their sizing chart (measured all) waited a much longer time for shipping than told... Read more
Complaint from Liss on 02 June 2023 about BY SOFIAS AUSTRALIA.
Bought two pairs of by sofia shoes. Not suitable as I have walking problems due to my cerebral palsy. Have emailed on several occasions asking for a refund. What does it take to get a refund? Read more
Complaint from Kmcca on 27 March 2023 about BY SOFIAS AUSTRALIA.
I didn’t even want to rate one star! I ordered a pair of sandals which took a very long time to arrive. The site didn’t mention that they were posted from China hence the long delivery time. Free postage within... Read more
Complaint from Avago40 on 26 January 2023 about BY SOFIAS AUSTRALIA.
Ordered shoes online and received them - they are nothing like I ordered. Received the order receipt and they have a website selling the shoes as well as a support email however after repeated attempts to contact them there has... Read more
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