While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about BY SOFIAS AUSTRALIA over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
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We have received 16 complaints about BY SOFIAS AUSTRALIA over the last 12 months. The graph below shows a monthly breakdown.
Curious about BY SOFIAS AUSTRALIA's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of BY SOFIAS AUSTRALIA. To amplify the impact of your complaint, please use our complaint form.
For BY SOFIAS AUSTRALIA support through email, send your inquiry to support@bysofiasaus.com. If you want to reach out to BY SOFIAS AUSTRALIA through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Missing Order on 29 March 2024 about BY SOFIAS AUSTRALIA.
Paid for 2 x pairs shoes on 4th March and still have not received them. I have emailed many times. They give you a fake tracking number that does not register and the return emails they send to you are... Read more
Complaint from Disappointedmumma on 28 March 2024 about BY SOFIAS AUSTRALIA.
Ordered online received ation, tried to check shipping no tracking no exists, tried to email no response, still haven't received items. Read more
Complaint from RippedOffBySophias on 13 March 2024 about BY SOFIAS AUSTRALIA.
Purchased two pair sandals - never arrived. Was sent a tracking number which doesn’t exist and they refuse to respond to messaging. Replies are from a gmail address. They have literally defrauded me of over $100 dollars. Read more
Complaint from Poppypezos on 07 March 2024 about BY SOFIAS AUSTRALIA.
I ordered and paid $54.00 for shoes on the 27th January 2024 and still have not received them. The delivery was to be on the 12th January 2023 and after sending several emails and with promises that they would be... Read more
Complaint from Autism on 03 March 2024 about BY SOFIAS AUSTRALIA.
Ordered sandals last year still waiting Where are my shoes or I want my money back Read more
Complaint from llilly on 22 February 2024 about BY SOFIAS AUSTRALIA.
order supposed to arrive 3-10 days ordered 20/1/24, nothing. sent lots of emails - all excuses and generated messages. Still waiting they said will resend i requested refund instead only generated emails again. I think this is scam sight with... Read more
Complaint from Travelnurse43 on 22 January 2024 about BY SOFIAS AUSTRALIA.
I ordered 3 pairs of shoes from this site on the 13th of January, received a tracking code on the 15 January and their has been no update on shipping other then pending, the shoes said they were from Sydney,... Read more
Complaint from susan mcpherson on 18 January 2024 about BY SOFIAS AUSTRALIA.
I ordederd and paid for shoes 2 weeks ago I have not received I beleive this is a scam Read more
Complaint from Tess Henn on 04 November 2023 about BY SOFIAS AUSTRALIA.
Good day I have emailed so many times and I am extremely unhappy with your service. 1st time that I ordered from your company and I have had such bad experiences. So many emails. Back and forth. I WANT THIS SORTED... Read more
Complaint from judandron@live.com.au on 15 October 2023 about BY SOFIAS AUSTRALIA.
The boots I ordered would not fit around my ankle. They were returned via tracking post arriving back on 31st July 2023. I still have receipt. Despite emailing them on more than one occasion I am yet... Read more
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