Worthless Product
Complaint from C Crane on 16 October 2024 about BY SOFIAS AUSTRALIA.
Ordered one pair of boots and one pair of shoes. They were delivered and I found them to be sub standard quality at a cost of $54 AUD each. Read more
BY SOFIAS AUSTRALIA Complaints Service & Advice
Most Common BY SOFIAS AUSTRALIA Complaints and Tips
While BY SOFIAS AUSTRALIA offers a variety of products online, complaint data from our community has highlighted several frequent issues concerning their service. Common complaints include orders never being received or shipped, fake tracking numbers, and unresponsive customer service. Customers also report receiving incorrect or poor-quality items, issues with returns and refunds, and inaccurate sizing.
To avoid these issues, we strongly advise customers to thoroughly research the seller, look for verified reviews, and consider purchasing through platforms with strong buyer protection policies. If problems arise, contact customer service immediately, keep detailed records of all interactions, and use payment methods that offer dispute resolution options.
How and why file a complaint about BY SOFIAS AUSTRALIA?
Do you have a dispute or had a bad customer experience with BY SOFIAS AUSTRALIA? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to BY SOFIAS AUSTRALIA.
BY SOFIAS AUSTRALIA Customer Sentiment: Neutral
Our sentiment meter has detected that BY SOFIAS AUSTRALIA complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with BY SOFIAS AUSTRALIA, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
BY SOFIAS AUSTRALIA complaints chart
We have received 0 complaints about BY SOFIAS AUSTRALIA over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
BY SOFIAS AUSTRALIA complaint statistics
Curious about BY SOFIAS AUSTRALIA's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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Complaints resolved
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22 ratings
How to contact the customer service of BY SOFIAS AUSTRALIA?
Below, you will find the contact information for the complaint department of BY SOFIAS AUSTRALIA. To amplify the impact of your complaint, please use our complaint form.
Webcare email:
support@bysofiasaus.com
Contact form:
For BY SOFIAS AUSTRALIA support through email, send your inquiry to support@bysofiasaus.com. If you want to reach out to BY SOFIAS AUSTRALIA through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about BY SOFIAS AUSTRALIA: (22)
Helpful experiences shared by verified BY SOFIAS AUSTRALIA customers. Search, discuss and connect with other people in our community.
When is a sale actually a sale?
Complaint from Kelloggs on 28 June 2024 about BY SOFIAS AUSTRALIA.
Sofias give a discount if you buy 2 pairs of shorts but then when you ask for a refund they say you have bought during a 'sale' period. But they advertise that you get a discount with a second pair... Read more
Very cheap looking nothing like the picture
Complaint from Louise Grant on 24 May 2024 about BY SOFIAS AUSTRALIA.
I ordered shoes and waited for a delivery date or some correspondence from the company and received nothing. Asked pay pal to look into it . I should had read the reviews before buying these shoes . They... Read more
Return of shoes
Complaint from Clairer on 05 May 2024 about BY SOFIAS AUSTRALIA.
I bought 2 pairs of shoes. I found them to be of poor quality and not true to size. On informing the company that I would like to return them for a full refund, they offered to replace them and... Read more
Shoes not received
Complaint from Missing Order on 29 March 2024 about BY SOFIAS AUSTRALIA.
Paid for 2 x pairs shoes on 4th March and still have not received them. I have emailed many times. They give you a fake tracking number that does not register and the return emails they send to you are... Read more
No order shipped, no tracking details do not respond to emails
Complaint from Disappointedmumma on 28 March 2024 about BY SOFIAS AUSTRALIA.
Ordered online received ation, tried to check shipping no tracking no exists, tried to email no response, still haven't received items. Read more
Purchased online never received fake tracking number won’t respond
Complaint from RippedOffBySophias on 13 March 2024 about BY SOFIAS AUSTRALIA.
Purchased two pair sandals - never arrived. Was sent a tracking number which doesn’t exist and they refuse to respond to messaging. Replies are from a gmail address. They have literally defrauded me of over $100 dollars. Read more
Shoes not delivered
Complaint from Poppypezos on 07 March 2024 about BY SOFIAS AUSTRALIA.
I ordered and paid $54.00 for shoes on the 27th January 2024 and still have not received them. The delivery was to be on the 12th January 2023 and after sending several emails and with promises that they would be... Read more
Ordered and paid shoes never received
Complaint from Autism on 03 March 2024 about BY SOFIAS AUSTRALIA.
Ordered sandals last year still waiting Where are my shoes or I want my money back Read more
never received order
Complaint from llilly on 22 February 2024 about BY SOFIAS AUSTRALIA.
order supposed to arrive 3-10 days ordered 20/1/24, nothing. sent lots of emails - all excuses and generated messages. Still waiting they said will resend i requested refund instead only generated emails again. I think this is scam sight with... Read more
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